Posts Tagged ‘capacity planning’

A woman helping her male coworker work on code

Forecasting, Capacity Planning, and Scheduling Now in Preview for Amazon Connect

Amazon Connect now offers a preview of Forecasting, Capacity Planning, and Scheduling capabilities directly from the Amazon Connect console. This is a significant step forward since Amazon Connect already offers integrations with the leading WFM providers. However, with these out-of-the-box features based on machine learning, Amazon now allows its customers to safely predict their future […]