This post describes some of the common considerations for developing microservices in Java and deploying the microservice on cloud containers offered by Google cloud (GCP), Amazon Web Services (AWS) and IBM cloud. 1. Microservices Considerations a. Organizational Considerations Organizations need to consider cultural changes that needed to support Micro-services ownership i.e. principle of product and […]
Posts Tagged ‘AWS’
Deploying ETL Platforms with Jenkins and AWS CloudFormation at a Large Financial Institution
My focus at Perficient lately is a fast-moving project with 15+ individuals, complex requirements, and a tight deadline. The experience is extremely valuable. The project is an ETL platform on AWS that uses Lambda for event-driven processing, Elastic MapReduce (EMR) for managed Hadoop clusters, RDS and S3 for persistence, and a handful of other services. […]
Did Amazon Just Help Microsoft Solve One of Their Biggest Challenges?
Amazon Connect and Dynamics 365 Microsoft and the contact center—it’s been an on-again, off-again relationship. While Microsoft has tried various strategies and tactics to grab a greater stake in the contact center world, it’s safe to say they haven’t exactly been an industry disrupter. Last year, Amazon entered the contact center market in a big way with […]
Upload and Download Files From AWS S3 Bucket Using Mule Connector and Access Token
For the most part, it should be straightforward to transfer files to and from AWS S3 buckets with Mule connector. S3 connector has been out there for a long time. If you just use customer key and secrete, you can see an example here http://www.dejim.com/blog/2016/03/10/amazon-s3-connector-download-bucket/ The complication comes when you also want to use an […]
Trend Tuesday: Playing Ball with Amazon Web Services (AWS)
March has arrived, which means besides the excitement of March Madness and basketball, baseball is back! With teams gathering in Florida and Arizona for Spring Training and being optimistic to win this years’ World Series, some are looking to technology to help bolster their chances of winning. One interesting case in point comes from our […]
Recap: Leveraging Amazon Connect for Customer Contact Centers
Customer service is more important than ever, especially with more choice on the market. For organizations, there is a salient need to implement systems that offer quick resolution and high customer satisfaction. In a recent webinar, we shared how Amazon Connect, can transform your Customer Contact Center. The technology, developed by Amazon internally to serve […]
Amazon Is at It Again
This Time it’s in the Contact Center with Amazon Connect. Contact Centers are complex, expensive, and require time from small pool of expensive engineers who have a unique set of skills on a specific platform. Right? Wrong. A few weeks ago, we produced a video demonstrating the self-service capabilities of Amazon Connect using Amazon Lex, […]
AWS OpsWorks for Chef Automate
“CIOs expect to shift 21% of their company’s applications to a public cloud this year, and 46% by 2020, according to a report by Morgan Stanley.” Intro Recently, I attended a webinar on “Cloud Migration”. It was a joint presentation by folks from AWS and Chef. It touched on two key areas – “migration to […]
Amazon Connect: Minimum Lambda Permissions for DynamoDb
Why use DynamoDb with Amazon Connect? Amazon Connect allows accessing external resources through integration with AWS Lambda. Seems like databases and CRM systems are some of the resources that first come to mind when thinking how to add value to a contact center deployment. With Amazon Connect, it’s quite easy to customize call experience for […]
Amazon Connect and Lambda logs: Error loading Log Streams
Error loading Log Streams Trying to get your Lambda function logs to show up in Cloudwatch, but you keep getting an error loading log streams? “There was an error loading Log Streams. Please try again by refreshing this page.” Chances are, you are here because refreshing didn’t help. I ran into this issue as I […]
The Benefits of Using Cloud-Based Platforms for Data Science
As everything in this world matures and goes through the steps of evolution, Data Science is not much different. Even though it became more affordable for the companies to jump on the Data Science bandwagon and generate quick wins, Volume, Velocity, and Variety are still the bottleneck for most of the Artificial Intelligence (AI) projects. […]
Automatic Dynamics 365 Case updates with AWS Pinpoint
In this blog post, we take Dynamics 365 case automation with Amazon Connect to the next level. Using Amazon Connect and AWS services, we enabled callers to simply dial in to check their case status, or open a new case. Now, we allow users to opt-in for an additional service. As soon as their case […]