Perficient, an Advanced Consulting Partner in the AWS Partner Network, has earned the AWS Service Delivery designation based on our record of technical proficiency and proven success developing contact center solutions. What is the AWS Service Delivery Program? The AWS Service Delivery Program is a validation program that identifies and endorses APN Partners with customer […]
Posts Tagged ‘Amazon Connect’
What’s New with Streams API v1.4
With the release of the new chat functionality in Amazon Connect, the Amazon Connect Streams API also got an update. This update provides easy access to chat interactions by supplying new action methods and event handlers. Media Controller API for Chat Media Controller is an API that allows for simple chat interactions such as […]
Amazon Connect Chat: Routing Profile Changes
Intro This week Amazon announced its release of chat functionality in Amazon Connect. Amazon Connect now natively offers omnichannel capabilities – you can offer customer service through multiple channels of communication including voice, web and mobile chat. At Perficient, we’ve reviewed the new capabilities and prepared a series of blog posts to help you adopt […]
Amazon Connect Chat: Disconnect Flow Demystified
Intro This week, Amazon released Chat for Amazon Connect. It’s very exciting to see Amazon Connect now natively supports omnichannel capabilities. Our team was thrilled to try out the new functionality and are we happy to share it with you! We’ve created a series of blog posts to help you adopt chat: Create a simple […]
Building a Basic Inbound Chat Flow in Amazon Connect
Yesterday, Amazon announced their newest feature: web and mobile chat for Amazon Connect. This functionality allows your customers to start a chat with an agent or Amazon Lex bot, step away from it, and resume it up to 24 hours later. It’s an asynchronous interaction and your customers can even switch devices and continue the […]
Amazon Releases Chat for Amazon Connect
Today, Amazon announced its release of chat functionality in Amazon Connect. Supported for both web and mobile, the latest feature extends Amazon’s cloud contact center omnichannel capabilities. This feature allows your customers to start a chat with an agent or Amazon Lex bot, step away from it, and resume it up to 24 hours later. […]
Perficient’s Amazon Connect Team – Ben Yoo
As a member of the Amazon Web Services Partner Network, Perficient combines cloud expertise with the power of AWS to enable quick access to innovative technologies. Clients can spend more time on their core business competencies and less time worrying about the technology behind it. A product within the Amazon Web Services platform, Amazon Connect creates powerful customer service […]
Building a Basic Inbound Contact Center with Amazon Connect
Released in 2017, Amazon Connect makes building a contact center easy and affordable. In this video demo you will learn: What AWS and Amazon Connect are The benefits of using Amazon Connect for your contact center How to set up a basic inbound contact center Watch the video below: For more information on how Perficient […]
Perficient’s Amazon Connect Team – Jack Sombeck
As a member of the Amazon Web Services Partner Network, Perficient combines cloud expertise with the power of AWS to enable quick access to innovative technologies. Clients can spend more time on their core business competencies and less time worrying about the technology behind it. A product within the Amazon Web Services platform, Amazon Connect […]
Perficient’s Amazon Connect Team – Alan Ching
As a member of the Amazon Web Services Partner Network, Perficient combines cloud expertise with the power of AWS to enable quick access to innovative technologies. Clients can spend more time on their core business competencies and less time worrying about the technology behind it. A product within the Amazon Web Services platform, Amazon Connect […]
Perficient’s Amazon Connect Team – Mike Nolan
As a member of the Amazon Web Services Partner Network, Perficient combines cloud expertise with the power of AWS to enable quick access to innovative technologies. This allows our clients to spend more time on their core business competencies and less time worrying about the technology behind it. A product within the Amazon Web Services […]
FAQs about Amazon Connect in Contact Centers
Migrating or changing any platform to a new type of software comes with its own set of unique challenges and contact centers are no different. Having worked with a number of clients to successfully implement or migrate to Amazon Connect’s cloud-based, pay-as-you-go technology contact center technology, we’re faced with a lot of questions. Here are […]