Integration + IT Modernization

In the last post related to Amazon Connect we walked through the steps necessary to set up an SNS topic and write a Lambda function that will send a text message to this topic. Now it’s time to take a look at Connect contact flows and set up a call flow menu that will make […]

Amazon Web Services (AWS) continues to receive high marks for its focus on innovation and capability. Fresh off being named an IaaS leader, AWS has also been recently named as a leader in research firm Gartner’s Magic Quadrant for public cloud storage services. Public cloud storage is infrastructure as a service (IaaS) that provides block, […]

Global organizations and IT professionals are embracing the vision of a connected world that bridges the physical and digital worlds. IoT solutions support this by helping ingest information and context through sensors from the physical world and taking actions in the physical world via actuators based on digital insights. According to a survey from research […]

Technology is a constantly changing, from the latest mobile devices to the emergence of big data in automotive, education, and digital marketing. If you blink, you could miss the next big thing. At Perficient, we often talk about technology in the present. After all, upgrading to the cloud, adopting digital transformation, and being customer obsessed […]

The ideal candidate for a business intelligence (BI) program is a firm that is seeking greater operational efficiency, increased flexibility and interoperability, better management reporting, mitigation of regulatory or other risks, enhanced transparency, access and support, and the ability to make informed business decisions. It is a firm that believes the investment in operational efficiency, […]

Introduction SwaggerHub is an integrated API Development platform, built for teams, that brings the core capabilities of the Swagger framework to design, build, document and deploy APIs. Description SwaggerHub provides a UI based API development platform, which can be used by both Business Analysts and Developers. The analyst can design the REST API’s strictly from a […]

CIOs and technology teams play critical roles in driving organizational success by providing guidance around infrastructure acquisition, product innovation, and process flow. As the market evolves in response to changing customer tastes, leaders must respond accordingly to remain relevant in the market. As digital transformation initiatives take priority in boardrooms, one area that is growing […]

Earlier this year Amazon announced Connect, a new contact center service available within AWS. Amazon Connect offers the ability to set up a cloud based call center and start routing calls within minutes. Making use of configurable hours of operation, queue capacity settings and custom routing profiles Connect makes it easy to ensure callers will […]

Over on our Twitter handle, we have compiled a list of DevOps influencers, professionals who document, comment, and lead the charge on transforming innovation. Here’s what a few of them have been saying this summer.   Insights from DevOps Days Excellent working environments with minimal process: @duretti tells us about truths about team dynamics. #devopsdays […]

The dog days of summer have arrived, which mean longer days, warm sun, and relaxation. While you might be taking some days off, your technology infrastructure will not. Research firm Gartner recently indicated a revision in their worldwide IT spending prediction for 2017, pinning the number at $3.5 trillion, a 2.4% increase from near flat […]

The business intelligence (BI) industry has been plagued with poor user adoption for years and has a huge failure rate among companies. Here are some of the reasons why. Product is challenging to use: When a BI tool is not designed for business users, such as financial advisors and client associates who are primarily non-technical […]

  CIOs and technology teams play critical roles in driving organizational success by providing guidance around infrastructure acquisition, product innovation, and process flow. As the market evolves in response to changing customer tastes, leaders must respond accordingly to remain relevant in the market. As digital transformation initiatives take priority in boardrooms, one area that is […]