Integration + IT Modernization

Technology integration and migration are complicated no matter what kind of organization you are. In the process of implementation, leaders need to understand the key aspects of whichever platform they choose, in addition to its usefulness for any business use case. For those looking to adopt iPaaS, understanding the market is also important, especially since […]

Perficient released Microsoft Dynamics 365 Data Dip Quick Start for Amazon Connect in partnership with AWS. This Quick Start allows organizations to integrate Microsoft Dynamics 365 with Amazon Connect contact center on the AWS Cloud. Once deployed, the integration enables Dynamics account lookup from Amazon Connect contact flows, as well as adding call notes to Dynamics […]

For the most part, it should be straightforward to transfer files to and from AWS S3 buckets with Mule connector. S3 connector has been out there for a long time. If you just use customer key and secrete, you can see an example here http://www.dejim.com/blog/2016/03/10/amazon-s3-connector-download-bucket/ The complication comes when you also want to use an […]

We are currently experiencing a technology revolution that is impacting the workplace. The battle for organizations to survive is being awarded to those who are able to respond to changing market conditions with speed, agility, and better innovation. In today’s demanding competitive landscape, this cannot be accomplished with traditional software application development. Cloud first applications […]

Implementing Pivotal Cloud Foundry on Google Cloud Platform is an arduous task for most developers, taking hours and numbering in nearly 100 steps. However, recent developments by industry leaders have simplified the process, allowing the setup to take just a few steps, saving time and accelerating innovation. The installation instructions and necessary files are on […]

March has arrived, which means besides the excitement of March Madness and basketball, baseball is back! With teams gathering in Florida and Arizona for Spring Training and being optimistic to win this years’ World Series, some are looking to technology to help bolster their chances of winning. One interesting case in point comes from our […]

Having recently worked on integrating across multiple CICS regions using CTG, I have shared some of my observations during configuration.To put things in perspective, below is a conceptual diagram to set up a high availability CTG environment. Before you start: 1.CICS Transaction Gateway should be installed. 2.You also need to install support pack CA1T V3.0.1. […]

As REST APIs are taking over the world, json has stood out and become the de facto data format for APIs. It’s important that developers are familiar with json data processing. A couple of years ago I wrote a blog post discussing Mule Json transformers. Since then, I have seen many new nuances dealing with […]

In data processing, two of the most common collection data types are array (list) and map (HashMap). The key difference between a list and a map is how they are accessed. A list is accessed by an integer positional index, such as list. However, map is accessed by a key, such as map.getValue(“key1”) or simply […]

Customer service is more important than ever, especially with more choice on the market. For organizations, there is a salient need to implement systems that offer quick resolution and high customer satisfaction. In a recent webinar, we shared how Amazon Connect, can transform your Customer Contact Center. The technology, developed by Amazon internally to serve […]

API Management is an emerging trend for 2018 as organizations discover their versatility, cost savings, and business value. According to Carl Lehmann of 451 Research, the stage is set as the availability of holistic API strategies provide the ability to roll out programs supporting initiatives including the Internet of Things (IoT) or voice interfaces. Opportunity […]

This Time it’s in the Contact Center with Amazon Connect. Contact Centers are complex, expensive, and require time from small pool of expensive engineers who have a unique set of skills on a specific platform. Right?  Wrong. A few weeks ago, we produced a video demonstrating the self-service capabilities of Amazon Connect using Amazon Lex, […]