Management Consulting

Good day and greetings from the Financial Services area. For those who have read my previous blog entries, I would like to communicate a warm thank you and I hope to keep engaging your interest. Even though I post under the category of Financial Services, I try to find a balance between business sensibilities but […]

Mastering the digital customer experience remains top-of-mind for companies across all industries. According to Forrester, nine of 10 organizations work with outside vendors to implement (i.e., strategy, design, technology) their digital experience programs. Fortunately for you, and us, Forrester recently released its list of “the biggest and most important digital experience service providers.” Perficient, along […]

When I grow up I want to be an accounts receivable specialist…said no child ever. If you would cruise through career day at any number of schools, you would be hard pressed to find any child who even remotely knew what the accounts receivable concept was. So how does someone go from: I want to […]

Wealth management firms, like many other financial services industry players, are under increased pressure to get ahead of the competition due to the increased availability of advanced analytics technology and regulatory pressure to effectively manage client portfolios. Data is rapidly becoming every company’s most valuable asset, creating a tremendous opportunity for firms that translate it […]

Good day and welcome to my blog. Each and every company who has a customer base has a need for accounts receivable/collections personnel. For smaller companies, one person may wear many hats including the accounts receivable or collections department hat. For any business transaction that is not completed (paid) immediately, there is a follow-up process.

Reputation Institute, a research and advisory firm that focuses on tackling and analyzing the reputation of companies worldwide, released its annual ranking of the most reputable U.S. banks. According to the report (and a basic understanding of human nature!), a company’s reputation has an effect on: Customers buying your products and services Policymakers and regulators […]

A common theme at many of our clients is the failure to get any real insight from web and other analytics. All too often we find only the most basic analytics in use.  We also find that few people pay attention to the analytics.  In addition, no one has thought about what value they really […]

A couple of days ago, I posted this piece on a different blog at Perficient, but thought it was interesting enough to share it with those who work in the banking and insurance industries. –  –  – Mark Zuckerberg, Facebook’s CEO, recently took a trip to Alaska as part of his personal challenge to have […]

This morning, Perficient announced that it acquired Clarity Consulting, a $27 million Microsoft Gold partner and the developer of Clarity Connect. The company offers premier products and services that leverage Skype for Business as a communication platform, which allow companies to significantly reduce costs and complexities within their IT environments. Clarity has deep expertise in […]

Routine internal and independent audits can provide insight into sales trends and unusual activity, ensure that the right risk management checks are in place, and provide an opportunity for process improvement. Internal teams can be comprised of individuals from various committees in the company, such as regulatory and compliance, corporate responsibility, employee relations, human resources, […]

According to an April 2017 report from Kantar, a leading marketing research and media company, nine of the top 25 digital advertisers in 2016 were companies in the financial services industry, many of which have significantly increased spending within a one-year period. Here are the banks, insurers, and other financial services firms that are among […]

Although it’s been on YouTube for less than a month, IBM’s Watson at Work: Insurance video has been viewed over 1.2 million times. That’s because insurance companies are keen to streamline their claims processes. If the number of views isn’t enough to convince you that insurers are all about Watson, consider this: Amica Mutual Insurance, […]