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Management Consulting

A Look At Customer Service In Financial Services [With Case Studies]

Data and technology play a significant role in the future of finance; however, many tried-and-true best practices are still critical for winning (and keeping) customers. We have seen an incredible change in the financial services industry, especially as it pertains to the customer experience. Whether through robo-advisors, better user design, or chatbots, customers have become […]

[Guide] 2018 Cable, Satellite and Telecom Industries Outlook

Using the insights we’ve gleaned from conversations with clients, perspectives from industry executives, and statistics from market research reports, we have prepared a guide that describes the current state of the communications sector. Use it as a barometer to measure the impact of your own activities and initiatives. How do you compare to your peers? […]

[Guide] 2018 State of the Energy Industry

There’s probably no better way to introduce our new energy industry guide than by sharing the very first question David M. Rubenstein, president of The Economic Club of Washington D.C., asked John S. Watson, chairman of the board and CEO (retiring February 1, 2018) of Chevron, during an interview last year: “So, what could be […]

Data Is Driving Innovation In Financial Services [With 2 Examples]

Data is king for many reasons, and the amount of data we produce every day grows exponentially. According to some estimates, 90% of the data in existence today was created within the last two years. IBM estimates that we create 2.5 quintillion bytes of data every day, or enough to fill 10 million Blu-Ray discs. […]

Transforming TCF Bank With Microservices And APIs

We’ve done many of API and microservices projects over the years, but I thought it would be nice to share what we presented at the recent CA World conference, which took place at the end of 2017. We shared the stage with TCF Bank, a client of ours. According to the company’s website, TCF Bank […]

Financial Services Trends In 2018 [Guide]

Predicting the future of finance is, for the most part, impossible. However, if you look back (and not that far) at the history of innovation in our industry, chances are you believe the future is bright. Consider how far we’ve advanced in just the past 60 years: Modern-day credit cards were introduced in 1950, starting […]

Organizational Change Management Resolutions for 2018

Around this time of year, we start to think about New Year’s Resolutions. Often they are centered on health (I will eat better and work out more), lifestyle (I will spend more time with those that are important to me), spiritual (I will read the Bible in a year this year), and so on. I […]

How Blockchain Can Disrupt Financial Services

This table below highlights how blockchain can disrupt various aspects of the financial services industry. If you are interested in learning more about blockchain, download our new guide titled “Getting Ahead with Blockchain in Financial Services.”

Understanding Public and Private Blockchains

Leveraging blockchain technology requires access to a blockchain platform. Public or permissionless blockchain platforms, however, have limitations for financial enterprise transactions, creating privacy concerns by enabling everybody on the blockchain to have visibility of all transactions. Additionally, the sheer vastness of potential transactions requires a substantial amount of computational power, which can slow transaction processing […]

The Whole30 – Organizational Change Management Style!

Have you heard of The Whole30? It’s a diet that focuses on eating the right things, and only the right things, for a 30 day period. At its core, it’s more than a diet; it’s promoting a behavior change. Here’s how it works.  For 30 days, you may eat only whole foods. Eat all you […]

The Blockchain Process

Current transaction processing requires trusted intermediaries to store assets, verify the legitimacy and solvency of each party in a transaction, validate each asset being transacted, complete the transfer of ownership of the asset, and record the transaction in a centralized ledger. Once a transaction is initiated, the initiating party has no visibility of each stage […]

Challenges For Blockchain

Blockchain is not a new technology; it has been available since the introduction of bitcoin in 2008. However, alternative applications in financial services have not yet achieved a critical mass of acceptance. There are some reasons for this, including the following. Regulatory Approval There is currently no legal framework that regulates the application of blockchain technology […]

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