Customer Experience + Design

At UPA 2011, Michael Rawlins, Lori Hawkins, and Jeff Sauro presented about Keystroke Level Modeling (KLM), a tool for estimating the actual movements and the time to perform each step that a particular UI design requires for users to complete a given task. KLM offers a way to analyze the time on task required by a design […]

Making Typographic Images: In this tutorial from PSDTOP Blog, you can make a typographic image from a photo using Photoshop techniques. The effect looks best on images with good contrast and light backgrounds, but you can easily adjust the contrast and background using Photoshop. I used these techniques to modify an image of my guitar […]

As a practitioner in the user experience design field, I have a foundational understanding that the way I do or think of things is not necessarily the same as others. It never ceases to amaze and inspire me when I get user feedback on an existing or proposed design and they bring things to the […]

As we mentioned in an earlier post about Tracking a Single Patient in a Connected Healthcare Environment, the key to making an integrated healthcare system work is identifying and managing a unique patient identifier that can be used to connect one patient across a diverse network of care providers. In this post we are going […]

Stock imagery doesn’t need to be boring. When working within budget constraints, there are still ways to make your design pop. One way to do that is through the use of cinemagraphic photos. A cinemagraph combines still photography with video elements to create something that is more that a photo, but not quite video. The […]

The one-to-one communication solutions provided by CRM have been the answer to an increasing number of issues faced by the healthcare industry. CRM can be used to improve care delivery, lower costs, and increase loyalty among the key stakeholders most necessary to organizational success. This is particularly true in light of the growing physician shortage, […]

Yesterday Perficient’s portal experts held a webinar entitled “12 Things You Should NOT Do on a Portal Project”. The webinar was highly entertaining. You can view the entire webinar here. Considering the growth of social media, collaborative care, and patient engagement in healthcare, I felt it was important to recap the 12 things not to […]

Being able to present your own work is a core design skill. If you’re working somewhere that won’t let you present your own work, get out of there. Though I believe in designers presenting their own work, let’s face it, some of us are better at presentation than others. I’ve been presenting design to clients […]

I attended a webinar today entitled “Can Social Media Save Lives?”. This webinar was organized by the HealthWorks Collective. While a good portion of the agenda rehashed commonly used statistics about the use of social media in healthcare and the fact that there is still a lot of confusion about social media as a tool […]

The last session I attended at UPA 2011 Chauncey Wilson’s “Brainstorming and Beyond: Ideation, Innovation, and Insight.”  The slides from his presentation aren’t yet available online (I’ll update this post with the link when available), but I’m including an earlier version that he presented with Amy Cueva. In the session he shares a number of […]

As any CIO knows, any organizational change, badly managed, can lead to whining and revolt. However, as shown in our earlier post, “How the Healthcare CIO Saves Lives” the benefits of successfully implementing IT initiatives like Business Process Management can be profound. In many cases we are talking about the difference between life and death. […]

eWeek has a short article out about the Adobe’s updated Flash Builder 4.5 and Flex 4.5 aimed at mobile development.   Adobe continues to follow their model for using Flash as a Mobile Enterprise Application Platform (MEAP).  While still relatively young, small vendors like Pyxis and even larger vendors like IBM are pushing a strategy of […]