Customer Experience + Design

Caroline Jarrett’s article “Putting the “Long” into Longitudinal: UX Lessons from Survey Research” shares three insights for UX from the European Survey Research Association conference in July 2011: Try Asking Less, But More Often and Earlier. If you want to learn about users’ engagement with your product over a longer-term experience, might you try asking […]

Last week I got the chance to speak at the St. Louis Day of .Net Conference for the 3rd year in a row. I love coming and speaking at this conference because I’m always amazed at the attendees interest in User Experience. It’s a welcome sight to see at a developer based conference. I’d like […]

Poor IT security practices continue to plague the healthcare industry. Last year, a Ponemon Study found that poor security practices cost the healthcare industry $6 billion annually and that the HITECH Act has not resulted in changes to the approach taken to manage protected healthcare information. When an industry is under scrutiny for out-of-control escalating […]

Forrester has just released The Forrester Wave for Mobile Collaboration, which does a very good job of highlighting who the leaders are in this market.  The image below shows the Forrester Wave; you can access the full report at forrester.com. What is interesting is that the report includes only those companies that have native applications […]

In social media circles new bloggers often ask me what they should blog about. My number one answer is “pick your passion”. If you write about something that truly interests you, something that makes your ears perk up when you hear random mumblings on the topic while in line for morning coffee, then you will […]

Perficient UX team members often use Axure to create design prototypes. We prototype varying levels of fidelity based on the stage of the design process and the particular project’s needs, from basic wireframes to advanced interactive prototypes. A generated prototype includes HTML and JavaScript files as well as associated images. If you don’t have a […]

There’s a new buzzword floating about town. That word is “gamification”. So, what is it, and why do I think it has everything to do with the fastest moving trend in healthcare technology? In their great piece on gamification, Mashable defines the term as “the use of gameplay mechanics for non-game applications. The term also […]

I recently had a discussion about a proposed web architecture with a client who was making the request to “keep things simple.” I interpreted this as a plea to “keep things cheaper,” but played the Einstein-quote-card reassuring him that we will keep things “as simple as possible, but no simpler.”  I’ve always liked this quote […]

If you are like me, you know that html5 and CSS3 has some really nice functionality that can help make a slick interface.  If you are also like me, you only have a small idea of what that really means.  Adobe has a great site that walks you through many of the capabilities brought to […]

When considering the challenges of designing over time and designing for context, emotion is essential to address these issues. Emotional reactions can reach deeper than intellectual experiences often do and those impressions may last longer. We may not remember the particulars details of certain experiences, but we often remember our reactions to them, how they […]

The migration from the ICD-9 to ICD-10 code sets is one of the most extensive and risky conversion projects Healthcare Insurers will face. Conversion will impact organizational structure, business processes, healthcare policies and IT systems. The scope of this change presents significant risks to Insurers seeking to achieve financial and benefit neutrality to avoid undermining […]

There has been ample hype surrounding how the health care industry is using business intelligence to improve quality and decrease costs associated with providing care. The hurdles and benefits of overcoming siloed data, gathering more data (ICD-10), and transmitting data to the right people (portals, security) are well-documented. This has encouraged the industry to look […]