Customer Experience + Design

Ah, October. What is not to like? The nice brisk autumn air, pumpkins everywhere and Halloween to give us a scare (yup, I’m also a poet!!). But this October we have yet another thing to look forward to. This October, Medicare will begin to reward hospitals that provide high quality care for their patients through […]

The International Academy of the Visual Arts W3 Awards has released the winners of its 7th annual web competition, and “The Art of Window Dressing” is among them. The Hunter Douglas iPad application has been granted the 2012 Silver Award in the Mobile Applications – Shopping category. This is the third award “The Art of […]

The Wall Street Journal has an article posted an article on a topic we’ve been addressing here on the Financial Services blog around social media and customer service. Frustrated by the 40 minutes she spent on hold with Citibank customer service, Stacy Small tweeted her displeasure. To her surprise, a Citibank agent tweeted right back. […]

Next week Perficient Financial Services will be heading to BAI Retail Delivery in Washington D.C., along with more than 1,800 attendees and 200 exhibitors to exchange information on banking strategies and technology trends transforming the retail banking industry.  If you’re in town for the conference, we’d love to have you stop by to talk tech with the […]

Today I was reading a guest article on Bank Systems & Technology from Gary Greenwald, Citi’s managing director of digital money services, on the subject of banks tackling mobile payments and other digital initiatives. He was commenting on Citi’s effort around creating a new business called “Citi Enterprise Payments” and how he was tasked with […]

While social media can have a large impact on the sales and marketing side, I believe the largest potential for this type of technology lies in customer service.  Like any customer service endeavor, it takes effort to address issues as they arise.  This effort can be categorized in two ways: listening and responding. Listening Most banks […]

This week I am at Oracle Open World discussing ePatients and Connected Health. I’ve been involved in many discussions about this growing movement of ePatients in healthcare. The changing market and patient dynamics have been a key discussion point. We have an industry in the state of transition. It once was the case where we […]

I have to admit it: I’m a sucker for infographics. They’re a great way to display what would normally be an overload of key facts and data in a concise, easy to digest manner. I’ve come across many related to healthcare IT covering many topics, from social media use to the currently trending topic of […]

This week Perficient Healthcare will be heading to Oracle Open World in San Francisco. If you’re in town for the event, then please feel free to stop by to geek out with the Perficient crew on the latest in Health IT. What will we be talking about? Accountable Care = HIE + Analytics In order […]

I’ve been working on some projects lately where I am giving advice to health plans attempting to take advantage of market forces and grow their member loyalty strategies in kind. It’s not only my job to know our own target market (them) but also to be intimately familiar with their target market (you) as well. […]

Health Information Exchange (HIE) is “the development of secure health information exchange between healthcare providers…in order to improve the continuity and quality of care for patients.”[1] According to a recent research study, 71 percent of U.S. hospitals intend to purchase a HIE solution, with 25% intending to purchase it within a 7-to-12 month period.[2] States […]

            Thursday, October 18, 2012 – 1:00 – 2:00PM CT REGISTER Join Perficient and Premier Healthcare and hear how Premier is integrating business processes with social and analytical tools from IBM to create a competitive advantage and pioneer a better way of providing care. Learn how to leverage IBM Social […]