Customer Experience + Design

IBM recently published a paper called “The business of social business: What works and how it’s done.”  It driven by a survey of 1,160 business and IT professionals to understand how organizations leverage social technologies for business objectives.  It provides a great look into the current state of social business.  Some of the highlights are: […]

We’ve written a lot about Salesforce Service Cloud and service cloud trends in our blog this year. As we wind down the year and with many more service cloud implementations under our belt, we continue to see an unmistakable trend in how customer issues are resolved. The change is due to the parallel forces of […]

This morning Financial Brand announced the winners of their 2012 Best Banking Blog Awards. With more than 1,000 votes cast and a number of write-ins (including our blog) it is evident that there are a number of great blogging resources out there for the online community to digest! If you haven’t seen the announcement yet […]

The need for better collaboration in the Healthcare industry has never been greater. Medical information is critical and constantly changing and growing in size by the second, so much so that the entire volume of medical data doubles in volume every five years. Doctors, patients and healthcare organization all recognize that this incredible volume of […]

In my last blog, I talked about the changes forced upon healthcare providers and some software developers who were striving to minimize the impact of these changes. I received comments stating their position that the providers must adapt and it seemed pointless to build systems that mimic an existing process. I believe this approach is […]

Hospital readmission is a growing problem within our health system. Many Medicare patients discharged from an inpatient stay find themselves back in the hospital within 30 days1. Jenny Minott, from Academy Health, states that “some of these readmissions are planned, and others may be part of the natural course of treatment for specific conditions; but, […]

Flipboard iPad App is addictive. At 3 billion flips per month, its growth is phenomenal. But I did not need those statistics to convince me that the secret of its success lies in its careful attention to the reading experience. In this post, I am contrasting it with the reader app by Google called Google […]

To quote ProPubilica.org: “It is a hospital’s nightmare: The power goes out and the backup generators don’t kick in, leaving critically ill patients without the mechanical help they need to breathe.” Hurricane Katrina and the patients that died in dark New Orleans hospitals should have taught us what happens when electricity and water cut out. […]

I work with a number of healthcare clients that work to enable patients around the topic of preventive medicine. They offer valuable information on their public website and portal. They also venture out into the world of social media with the mission of increasing care, and reducing costs, through ensuring that disease stops before it […]

Although the Perficient brand has been around for more than 14 years serving customers, our Financial Services technology practice and blog are new this year. Today I came across a blog post from The Financial Brand for their “Editor’s Choice” Award. The Best Banking Blog nominees include more than 21 banking blogs – each with a different perspective […]

Even the most motivated patients do not always know how to better their health. The journey through personal health can be one wrought with anxiety and intimidation. The messaging is not always clear, and the direction provided by clinicians is not always easily understood. So, in a healthcare industry that is welcoming patients into the […]

Objective-C on the iOS platform continues to rise in popularity. Between iOS and Android platforms, now there are close to 1.6 billion apps. This is a phenomenal number of apps. Given this explosion, it is but natural to see the proliferation of some excellent open source frameworks on social code repositories like Github and Google Code. This […]