When moving from a service and support focused system like RightNow – our clients often have questions about what functionality will be different in Service Cloud. I’ve blogged in the past about general migration best practices but today I’ll be focusing in on a key difference between the two systems: Platform vs Product. Having worked […]
Customer Experience + Design
Scalable Architecture Framework for Digital Payments
The financial services industry is a highly competitive, intensely regulated industry with great reliance on technology-based processes and automation to drive quality services to end-customers. To successfully compete in an environment that faces continuous margin compression, financial services must be efficient and the underlying technology they use must be delivered with quality assurance. Digital payments […]
Top 5 Technology Trends in Healthcare – February 2013
The healthcare IT field is rapidly developing and changing. Emerging technology and updated regulations put pressure on healthcare providers and health plans to stay ahead of the curve. Perficient creates a monthly list that explores some of the current topics and issues in health IT. This list examines the most talked about issues and technologies […]
Healthcare’s Tomorrowland – Interoperability Showcase at HIMSS
T-minus 7 days till HIMSS 2013. Preparing for HIMSS is like planning a trip to Disney World. You are excited to jump on your favorite rides and see your favorite attractions (education sessions and exhibits in our case!) that you have come to love over the years. But when you get there, somehow they have […]
BI, Portal and Interoperability: Perficient’s Hot Topics at HIMSS
My colleague, Taylor Rhyne, recently wrote a blog post about Perficient’s upcoming presence at the HIMSS 2013 Conference. With the show quickly approaching next week, Perficient has announced plans to exhibit and highlight solutions in Business Intelligence and Analytics, Portals and Connected Health, and Interoperability and Integration in this news release. Perficient experts will be […]
Developing a game plan for HIMSS
The HIMSS conference can be a little intimidating, especially for first time attendees. Last year there were around 35,000 attendees and 1100 companies on the exhibit floor. If history is any guide, this year there will be even more. When you add in hundreds of education sessions, pre-conference workshops, keynote speeches and social events it […]
Pushing the Blue Button for Meaningful Use
It has been shown that active patient engagement results in fewer hospital readmissions, decreased medical errors, and less consequences resulting from poor communications. Engaging patients improves healthcare, saves money, and reduces errors. Meaningful Use has a program goal to deploy technology to raise patient engagement. The timing is ideal, since more patients are connected every […]
The Evolution of the ‘Internet of Things’
You know those days when you wonder if you locked up the house and if you left the lights on? What if your spouse locks their keys inside? Thanks to what many are beginning to call the ‘internet of things’, those hassles can be addressed with technology available today. In the future, our home automation […]
EMR 3.0 and Doctors Lacking an Analytic Engine
As a big fan of kevinmd.com, I enjoyed reading David Nash, MD’s take on how doctors need an “EMR 3.0” analytic engine for accountability and that creating an analytics tool that monitors gaps in care for a provider’s population is very important for accountable care. We also agree that as successful as the big EMR […]
The HIMSS Conference Past and Present: What I’ve Learned So Far
It is once again time for the annual HIMSS conference. I’ve been going to the HIMSS conference for over 15 years. For many years I went in a healthcare IT management role and more recently I’ve been going as a consultant. This is my first year attending as part of the Perficient team and I’m […]
3 best practices to move to Salesforce Service Cloud
We’ve had the great privilege of helping many of our clients move to Salesforce Service Cloud. Some come from a world of spreadsheets and email, while others from complex webs of legacy CRM and ERP tools. This blog is the first part of an on-going series about moving to Salesforce Service Cloud from other solutions. Our experience has […]