Customer Experience + Design

This coming Monday I’ll be at Bank Innovation as a panelist talking about best practices and new product strategies for banking leaders and technologists as advocates for  innovation at the product management level.  As a technology solution and service provider focused on the financial services industry, we work hand-in-hand with many banks, emerging payment providers, and […]

Last week at the HIMSS 2013 show we spoke to John Lynn, Founder of Healthcare Scene blog network and Influential Networks. In the first video, John gives a description about the role of each website in the healthcare IT world. John also discussed the hot topics he has heard at HIMSS, including interoperability and the […]

We’re just five days away from Bank Innovation 2013 in San Francisco. As we all begin to prepare for the event, I’d like to invite everyone to visit our Bank Innovation page and check out the Bank Transformation Toolkit we’re providing for attendees.  Perficient’s toolkit for bank executives, technologists and marketers, provides everything from how to get more out […]

Yesterday one of my colleagues, Terie McClintock, wrote a post about solutions to the healthcare cost crisis. In her post, Terie discusses a the solution to high healthcare costs as a matrix that incorporates the many factors influencing costs. Identification of key clinical and financial determinants can be integrated into cost reduction and efficiency enhancing […]

Following a wonderful experience working with upcoming SxSW speakers during the Tweak Your Talk workshop, Russ Unger delivered his presentation on the life of Jim Henson and the lessons UX Designers can learn from him. I’ve personally been able to see the evolution of this talk of the years and it was great to see it presented […]

I’m not alone in my admiration of the UX of LEGO®. Shortly after my post about the contribution of user research for LEGO designers, I came across this UX Magazine article by Josh Tyson: POP UX! Lego Teaches us About the Power of Near-Perfect User Experience. Tyson asks a couple of intriguing questions at the […]

I recently read an article in the NY Times talking about an “unexplainable” sharp and persistent slowdown in the growth of healthcare costs. It has been followed by others, such as this one from USA Today, that have begun attempting to shed light on the reasons why. Contrary to the partisanship rhetoric from our lawmakers, […]

Providers, payers, quality and performance assurance organizations will all need to be actively engaged in a systematic review of newly implemented healthcare standards and regulations. More importantly, all interested organizations will not only be integrated in their own processes in conducting reviews and assessments, but will be influenced by the findings of peer organizations. A […]

The first day of SxSW kicked off in great fashion by attending Christina Wodtke‘s (Twitter) session on Game Design and the 7 key lessons that come from game design and game designers. Christina did an amazing job of looking at the practice and craft of game design and applying it not only the design process […]

This past week at the HIMSS Conference, Perficient was lucky enough to be able to host a Tweet Up on Patient Engagement. Our own Martin Sizemore emceed the event, which attracted several members of The Walking Gallery. Attendees of the Tweet Up discussed what patients are looking for in a portal, engaging patients who do […]

As HIMSS 2013 has come to a close, I’ve had a chance to look back at the experience of the last few days. I’ve been going to HIMSS for over 15 years. I can’t remember one where I didn’t learn things, meet new people and get excited about the innovations in health IT. However this […]

On April 3rd at 11:30am CST, I’ll be presenting at AMA Iowa on the topic of Responsive Web Design. If you’re in the Des Moines area on that day, and would like to attend, I’d love to see you there. Registration details are below.