Customer Experience + Design

The title of this post by CIO.com caught my attention immediately this morning: How IT Pros Can Use Pinterest for Career Growth Pinterest launched in 2010, and since then I have kept my eyes on its growth and how people are using it for sharing and posting visual content. I never thought that the visual […]

One of my healthcare consulting friends once said that interoperability was difficult because healthcare was interactional, not transactional. The interactive nature of the healthcare organization and the patient foretells the complexity of integrating and sharing information that is so critical to reducing costs, increasing patient safety and streamlining productivity. The challenge is inertia – we […]

Trying to stay ahead of the curve when it comes to IT issues is a challenging task. Emerging technology forces in the financial services industry are already impacting business. The convergence of these forces does present challenges; however, it also provides a window of opportunity for financial institutions to elevate business performance and gain a […]

Are you making the most of it? Yes, I said Exchange, but will refer to them as Health Insurance Marketplaces (HIM). I know many have been working to get ready for the October 1st open enrollment, but have you been doing everything you can? In the past, sales of individual policies haven’t amounted to more […]

Is there such a thing as “disruptive medical education”? Can traditional medical education be infused with technology, techniques and individualized learning such that it creates the next generation of enlightened and empowered physicians? I think so. Years ago, when I was enrolling in medical school at Case Western Reserve University, I felt like I was […]

One web, under the internet, flexible enough to deliver content for us all. Sounds great, but in two years we’re all going to have the same site. One web. That’s where we live now. It’s obvious, but I can’t say I’m ecstatic about the design implications. On the one hand, for the vast majority of […]

The healthcare IT field is rapidly developing and changing. Emerging technology and updated regulations put pressure on healthcare providers and health plans to stay ahead of the curve. Perficient creates a monthly list that explores some of the current topics and issues in health IT. This list examines the most talked about issues and technologies […]

Providers and payers need to exchange or source a lot of data, and the rate of this activity will only increase with implementation of Obamacare and other directives. Given the poor state of metadata management (which makes data sharing much more difficult), the decision to incorporate a new data set into an Enterprise Data Warehouse […]

In our new Perficient Perspective, “The Driving Force of Social Media in Healthcare,” Dr. Marcie Stoshak-Chavez discusses the increasingly social world of healthcare. In it, she discusses the value of connecting with patients online – but how do healthcare providers begin to establish this relationship? According to PwC’s Health Research Institute, early a third of […]

It is common practice to develop and assign a visual perspective of the processes and methodologies in organizational change. Can this same approach be applied to the emerging changes of healthcare? An existing example is the food pyramid in describing nutritional foundation. The inherent challenge in developing an applicable visualization in healthcare is applying a […]

Today I heard an airplane defined as a number of parts flying in formation. That is an accurate description of an airplane if your work is to maintain or repair airplanes. But that definition isn’t right for marketing air travel to people who fly as often as I do. I would prefer to know that […]

Unless you’ve been living under a rock for the last few years, you’re well aware by now that our healthcare system is drastically changing and that initiatives, like moving to across-the-board electronic medical records (EMRs), were pushed for years prior in the stimulus bill. It’s been well documented how much the US spends on healthcare: […]