Customer Experience + Design

Looking for ways to make your Salesforce Community work better for you and your customers and/or partners? Try using Salesforce Visual Workflow to capture data from your customers in a more visually appealing way. The end result? Happier customers/partners and better quality data. Here are three great ways to improve your Salesforce Community user experience: […]

Last week, I sat in on the session “Healthcare Portals: 5 Core Items for an Exceptional Digital Experience” brought to you by our very own portal experts Michael Porter and Mark Polly. Number 2 in their list of 5 was one near and dear to my heart. It was the famed Find a Provider tool. […]

Just for curiosity’s sake and this blog, I looked up the definition of ‘cache’ [as used in computer science]. Most sources define it as “…a component that transparently stores data so that future requests for that data can be served faster “.  The part about served faster reminded me of an old adage. It goes like this. […]

Perficient’s Michael Porter and Mark Polly have been feverishly posting updates from the ground at IBM Connect in Orlando. There is a lot of information, so let’s jump into it: Successfully Piloting Social Business Software Tufts Health Plan – Creating a World Class Experience Digital Experiences Critical to Healthcare Industry Success Healthcare Portals: 5 Core […]

There’s been a lot of buzz on Twitter this week around IBM Connect. The Perficient IBMers and Portals, Web Content and Social team are in attendance at IBM Connect and actively blogging about some of the sessions highlights at the show. One of the biggest stories out of the financial services and banking industry there […]

We’re winding down the countdown with one that is near and dear to my heart. One of my very first jobs, when I was just a wee lass of 14 years of age, was as a peer health educator for North County Health Services in California. That’s the foundation that still drives me in my […]

The healthcare industry continues to undergo dramatic change due to regulatory reform including Meaningful Use Stage 2, which stipulates requirements and feedback on what a patient portal should be. As a result, we see a challenging dynamic between patients, providers and payers. An exceptional digital experience is one way to help each stakeholder get through […]

If you are fortunate to be attending IBM Connect right now, you know just how exciting some of sessions are. Mark Polly and Michael Porter have been the eyes and ears of Perficient at IBM Connect and have posted several articles about the buzz around social, cloud and data security. Follow these links to get […]

One of the most asked questions in a project from the client was how feasible is it to use Database as the intermediary transport layer for Websphere Message Broker. No doubt there is a long term benefit in using WMQ but the question is more short sighted as per the immediate benefits of leveraging the […]

Quick, grab your mobile phone. It’s pretty close at hand, I’m guessing. Hence, our next trend in the 2014 Connected Health Trend Countdown: Trend #4: Gamification, Quantified Self, and the Internet of Things You are undoubtedly part of the 90% of the world’s population that is covered by a commercial wireless signal. According to Pew […]

Michael Porter, Principal at Perficient, is currently blogging his way through IBM Connect over on our Portals blog. Follow the links to learn about all of the sessions he’s attending: The Future of Enterprise Computing and trends in social Helping CMO’s Improve a Customer Digital Experience where he delves into a day in the life of a […]

Our Microsoft group will be hosting a webinar on Thursday, January 30, 2014 at 1 p.m. CST on Building a Better Healthcare Dashboard. According to a recent world study, when it comes to the topic of big data and decision-making for healthcare organizations, a top challenge reported is the ability to analyze data and deliver […]