Customer Experience + Design

Taking our “What the market says you need in your patient portal” series a step further, today we are going to address the market demand for dynamic scheduling. When it comes to the marketing work of drawing patients into the brick and mortar, I often tell clients that, where their website and patient portal are […]

Last week Forrester published their first Wave on Digital Experience Platforms.   I was at the IBM Digital Experience Conference and it sounded like IBM was expecting good news from Forrester in this wave.   In fact, Stephen Powers from Forrester was the Keynote speaker at the conference and one of the principal authors of the […]

Having worked with clients across industries and around the world – one thing about customer service is clear: the more you know about your customers and their experience, the better you can anticipate and serve their needs. I’m sure you’ll agree that as a customer, it feels good to be acknowledged by name and appreciated […]

Last month I published a post entitled “What the market says you need in your patient portal” that garnered a lot of interest. In that post I addressed the balancing act that healthcare executives face when market based initiatives are sidelined in order to drive focus to regulatory requirements such as Meaningful Use. Sometimes the […]

“Are my GSA search results good?”  Well, if you don’t know, then I don’t know.  This is obviously a subjective question, and you likely know your own content much better than I do.  While I may not be able to answer the question for you, I would like to offer some tips to help objectively measure […]

I’ve talked a lot lately about cost vs. quality but this time, I want to talk about why all this is important by telling a little story. A few years ago, I was visiting a CFO for a large academic medical center and he was interrupted for a discussion about a chronically ill international patient […]

“The Wizard of Oz” is a wonderful movie, full of metaphors that can be applied to real life. As I look at the current state of Healthcare, I can’t help but wonder if there is a true “yellow brick road” from volume based care to value based care. If there is, which stops will we […]

Today, we welcome Alok Gupta, technical architect, to an elite membership in Perficient’s Google practice. He is the 5th person to receive the GSA certified deployment specialist designation. The 4-part certification process is rigorous and designed to validate the experience of individuals among search partners. The qualification process includes certification in core GSA fundamentals and […]

Google Search Appliance (GSA) frontend framework provides management of most of the elements for user search experience. Many times we need to customize the frontend to achieve a certain feel and HTML display for search results. Normally the changes can be done to the frontend directly via Admin Console and the GSA frontend framework can […]

I have been an athlete all my life, but since I’ve reached my 30’s, had 5 reconstructive surgeries, and moved back to the Midwest to a completely sedentary job, staying fit and healthy has become more challenging than ever before. As an Apple lover for years, I have a myriad of Apps I enlisted to […]

Mark Polly, Director at Perficient, is packing his bags to head out to the renamed Digital Experience Conference next week. In the past this conference has been called “Exceptional Web Experience” and “Portal” conference and the new name reflects not only the market changes taking place, but also IBM’s approach to the market.  The market […]

It is a tumultuous time for the healthcare industry, and health plans are not immune to the disruption. The Affordable Care Act has raised a new level of consumer awareness about the purchase of healthcare and the competitive health plan environment. Battles for market share drive the need to understand member demographics and behaviors in […]