Customer Experience + Design

In ACA and QRS – Shoot for the Stars Part 1, I laid out the overall domains that are going to be used to score QHP plans offered through the Marketplace. In this blog, we will take a closer look at the data derived measures and what factors a QHP issuer should consider to achieve […]

In the world of ecommerce, especially in the last few years, I’ve grown to appreciate the importance of data. Every project, every implementation, and every site we have launched has proven time and again that it is most important to maintain the quality of data and to structure it well, so that it can be […]

Document Filter is a mechanism from Google connector framework 3.x to manipulate document during traversal for connectors. It is mainly supported at Connector Manager (CM) level. Thanks to the open source nature of Google connector framework, we could examine carefully about how document filter is defined and implemented. com.google.enterprise.connector.spi.Document Document is an interface defined by […]

The Affordable Care Act (ACA) has had an enormous effect on health plan organizations. ACA has created choices for consumers, impacted health plan business models and changed how they serve their members. Health plans are investing in technologies that align with their business strategies and seek scalable and flexible options that improve member interactions and […]

In case you missed it, we recently concluded our blog series on What the Market Says You Need in Your Patient Portal. Two of our healthcare experts, Melody Smith Jones, Manager of Connected Health (@melsmithjones) and Nick Lecker, Director of Architecture and Interoperability teamed up to take a deeper look into the 7 features that […]

In our last conversation about “What the market says you need in your patient portal” we discussed the needs of integration and interoperability. This is an area that, while interesting to the IT team, often does not get a lot of attention. This is not because this topic lacks interest, rather, it’s just not the […]

Ah, the hamburger menu icon – the UI element so ubiquitous it’s nicknamed after America’s favorite sandwich. We’ve seen it everywhere from Facebook’s mobile interface to the desktop version of the New York Times. Like any design pattern, the hamburger has been subject to its fair share of feedback – both good and bad. Is […]

What is Omni-Channel? Have you heard of Multi-Channel and Omni-Channel? Why e-Commerce retailers are moving towards Omni-Channel implementation? Let’s understand what it is and why it is important. Today’s tech savvy and smart shoppers expect the same price, the same merchandise, same promotions and discounts across every channel, regardless of how they come into contact […]

So far in this discussion about “What the market says you need in your patient portal” we have been driving toward changes that are core to new engagement models. However, we have not addressed a core enabler: “It’s all about the data!” Consumers demand access to information that meets their needs and they are not […]

Imagine being an executive for one of the largest pizza chains in the world and being invited to a meeting titled “Why Two Pizzas Are Enough”. How would you react? Would you be concerned a few zeroes had been left off? I did a contract role as an agile coach for just such a major […]

Last month I posted “ACA’s Quality Rating System – An opportunity to gain market share”, which explained how QHP issuers can gain market share in the individual space. In that blog I mentioned that, as part of the Quality Rating System, plans offered on the Marketplace will receive a “Star” rating based on a 5 […]

In our next installation from the “What the market says you need in your patient portal” series we bring you avatars. These avatars are closely related to our last post on gamification and serious games, but their real value proposition is in what I like to call “high touch digital healthcare.” Many may think that […]