Customer Experience + Design

The Data Load utility is the new enhanced business object based loading utility that provides an efficient solution for loading into your WebSphere Commerce database.  Today I wanted to share a brief tutorial on the two ways you can load data using  Business Object Mediator and Table Object Mediator and how Catalog, Inventory, Price, Catalog […]

Salesforce Marketing Cloud has been a long-time player in marketing automation.  Journey mapping is probably the number one feature requested by companies who want to implement 1:1 marketing based on data coming in from their various marketing assets. When a new customer registers a new product, what do you do?  Most companies probably do nothing. […]

There has been a lot of debate around the challenges within the healthcare industry. Much of the discussion stems from the fee-for-service model and the focus on services and reimbursement rather than the patient. Health information technology has its own set of challenges when it comes to addressing healthcare issues. If we truly want to […]

Yesterday a client asked me what Key Performance Indicators (KPIs) they should be tracking on their public site search. At first I was afraid I would not be able to answer this question – I don’t know their business or website nearly as well as they do. I know the wide variety of statistics that are […]

The success of translational medicine is in the data and the ability to combine multiple sources of data to enable better patient care and outcomes. Unfortunately most academic research organizations (ARO) and hospitals have multiple systems that house data creating an inability to mine through the data to identify clinical insights, disease patterns or treatment […]

Gartner has released its Magic Quadrant for Horizontal Portals 2014 and it contains some interesting surprises.  For the first time in several years, Gartner has moved IBM and Liferay ahead of the other vendors in both vision and execution ability. The leaders for 2014 are still the same leaders as in 2013 and 2012. For […]

I was recently asked by a client, “What is a litmus test when identifying components for Decision Management?” This was a great question that unfortunately is all too often not considered during Decision Management projects. Using criteria to determine suitable decisions is needed in order to effectively implement Decision Management. This post will provide the […]

In last installment, we carefully examined the usage of document filters in creating feed XML. Feed protocol is a push mechanism for the content source to send information to GSA. Since GSA connector framework 3.0, GSA introduced a Lister/Retriever model, which was first implemented in File System Connector. The connector is no longer using the […]

I think most healthcare entities are now moving to a more frequent budget cycle and if academic, they probably have to do a semi-annual legislative budget. They probably also at a minimum re-forecast based on updated actuals once a quarter. Is their value though to gathering actuals daily or weekly and adjusting tactical plans based […]

I’m having a good laugh at all of the memes floating through social on the “hugeness” that is the new iPhone 6. Apple even wisely predicted the size sentiment (\0x2105 super user research) and landed a spot featuring Jimmy Fallon and Justin Timberlake that provides a few laughs. So, while size-by-size comparisons are even a […]

Healthcare costs are rising at a faster pace than the economy is growing. Hospitals are often the focus of this concern, because they constitute the largest single component of healthcare spending. When looking at hospital costs, it is important to keep in mind that there are both direct and indirect expenses that contribute to the […]

In recent years, dramatic advances in molecular biology, genomics, and related technologies have resulted in greater understanding of cancer at the molecular level. It is now possible not only to identify the genetic and molecular variations in each patient’s cancer cells, but to apply the results from the tumor profile, in some circumstances, to begin […]