Customer Experience + Design

Have you ever used the Asset Down Code? I have been working with Maximo since 1999 [v4] and only recently have I had a client using the Asset Down Code. Seems simple enough, select a code from the domain list and click OK. It makes sense they want to see the Asset Down Code on […]

Innovation in healthcare has become a trending topic in today’s world, with payers, providers, and patients expecting the same level of ease and access from their healthcare systems as they’ve come to expect across other essential services. With the technology driving efficiency in nearly every other aspect of our day-to-day lives, it is long overdue […]

Adobe Search&Promote is a powerful SaaS search offering within the Adobe Marketing Cloud. Adobe offers an integration between Adobe Experience Manager and Adobe Search&Promote using AEM’s Cloud Services. This integration is meant to allow authors to easily deploy and configure basic search experiences with the two tools.   Unfortunately, there is an issue with the integration where […]

Taxonomy is a categorization framework used to identify or tag content. It sets the foundation for classification using a controlled vocabulary which leads to better findability and easier information management. A taxonomy should be agreed upon by business and content owners, and flexible enough to respond to changing business needs. Using the Taxonomy Features in […]

In my last post on public queries, I talked about problems with some of the current setups of Maximo users public query management. As a Maximo system administrator, there are ways to manage this, but user training is often the number one way to get his right. Teach them to not use the Public Query […]

It’s happened in more places and implementations than I can count. A client uses Maximo, and a user, we’ll call him Bob, comes up with some great and useful queries. The easiest way to share it? Make it PUBLIC! This is great that Bob can share the query with everyone that uses Maximo. And then […]

Years ago on a large project to implement Maximo SmartCloud Control Desk [SCCD], now IBM Control Desk [ICD], we all had our own instances for developing that we could refresh at any time. Even the architect team had their own instance. One of their team members tinkered around quite a bit. Since we became friends […]

Creating a standardized assets folder structure is one of the first tasks when building an enterprise Digital Asset Management (DAM) system. Often organizations are combining disparate storage systems into a single DAM, and it’s necessary to understand the way contributors classify assets internally, attempt to recognize patterns, and make improvements to better suit the needs […]

Usability testing is not what Google Analytics is designed for. What if you could get your customers to tell you whether they would use what you are developing before you spend resources developing it?  What if your customers could tell you what to change or not change before you start making changes?  Henry Ford’s ‘faster […]

The industry continues to flex its muscle when it comes to innovation through the use of digital technology. While life sciences companies over the years have tended to be laggards in this respect as compared to other industries, they’ve really come to understand the importance of using digital technology. It’s a necessity. It’s an integral […]

The Apache Sling project recently announced the latest version of our runnable distribution, Apache Sling 10 or Apache Sling X if you are a fruit company fan. And much like the latest fruit product release, this release of Apache Sling is 32% skinnier and costs 200% more, after all, it’s still free!   What’s New in Apache Sling 10? […]

Sitecore PowerShell Extensions (SPE) is such a great tool that I now consider it a fundamental part of any Sitecore solution. Among other uses, it excels at reporting and task automation. For example, when a Sitecore content tree balloons to 100,000+ items, writing efficient reports and automating tasks become critical to managing the madness. With that […]