Oracle

David Fulton, Director of Product Development for Oracle Service Cloud, presented on the roadmap for the entire cloud / set of products within the cloud. Agenda Web Customer Service (WCS) definition WCS Trends Business Challenges that WCS addresses Product Overview Roadmap

Governments have changed over time and must continue to change as technologies and need evolve.   Government is far more complex with the need to listen and engage across multiple channels.  But the importance increases in times of crisis.  By crisis we mean something like a disaster and not political fallout.  When crisis happen, people […]

The third part of the cloud series answers a common question we get from clients, “How do we decide when and where to use cloud?” Knowing that 70% of CIO’s would like to move out of the data center business, we are often asked to assess whether or not to move to the cloud; however, we tend […]

Neetu Shah and Shiv Bharti (@shivbharti) spoke on, “Leveraging Oracle BI Applications Architecture to Meet Real-Time Reporting Requirements.” The focus was on how the next generation EIM Architecture will help you achieve your goals in this regard. I got the idea that the 45-minute time-frame really didn’t leave enough time to address the topics in the […]

Help! My Menus in Hyperion Workspace are crammed on top of one another!! Disclaimer – If stacked menus don’t bug you, this blog is not for you.  True story – the other day I logged into a client’s workspace and my drop down menus were all on top of each other! My colleague was […]

Jim Sibley gave a presentation on best practices when it comes to work with the two systems together. Your first question should be, “What are we trying to solve? Sales (examples) Prove Marketers value Horsepower Information – data provided from Eloqua to Salesforce Service Communications – great communication tool to talk to existing customers Automation […]

I sometimes read information about symptoms from Dr. Google but generally, I think this is a pretty bad idea … one of the reasons is because I believe in the power of thought and visualization … but we won’t go there in this blog. What I’d like to talk about is the powerful platform being […]

80% of customers purchase based on social and digital behavior. This impacts every part of the customer journey. It impacts learning, customer service and even advocacy.  This changes the role of the CMO to be less about brand and more about relationships.  So that also means that marketing has to think about product edcuation, sales, […]

The keynote kicks off with Dr. Didier Bonnet of Capgemini talks about leading digital transformation.  He is a co-author of the book, Leading Digital (to be published shortly).  He covered a lot of the themes of the book and gave a great presentation.  His book will be worth a read. We fundamentally believe we are at […]

Mobile has a lot of requirements.  You have to support bring your own device, support multiple form factors, and take into account integration and security.  Any mobile foundation needs to take all this into account. 93% of enterprises are concerned with data Oracle’s moble strategy is built on the following: Build your own apps Use […]

In the marketing world, you see a lot of time in the digital world spent on consumer marketing.  But so much of marketing also focuses on business to busienss, channel, partner, or other non-consumer marketing.  In this regard, marketers here can use marketing and social cloud capabilities. Where do you start?

Having many siloed healthcare applications that don’t easily exchange information has been the trademark of health information technology, denying patients and providers the benefits that interoperable health information makes possible. Government regulations and the evolving healthcare landscape enforce the need for interoperability throughout the continuum of care. Integrated systems streamline data sharing, support population health […]