Microsoft

Sometimes, two great tools need some help to work together. Microsoft Bookings is a relatively new appointment-booking app in Office 365 focused on small, appointment-oriented businesses. Dynamics 365 is Microsoft’s enterprise-level app focused on helping sales-oriented businesses create and track business relationships from leads to opportunities to clients. As of now, getting these two helpful […]

Microsoft reported yesterday that Azure revenue nearly doubled in the company’s second quarter of fiscal year 2018, ending on Dec. 31, 2017. According to CRN, 2018 Q2 marks the tenth straight quarter of reports that Azure revenue grew 90% or more on a year-over-year basis. According to Microsoft CEO Satya Nadella: “The intelligent cloud, intelligent […]

I have ran into a particular issue a few times when activating phone numbers in Skype for Business Online Phone System. If you don’t look in the right place, you might be left scratching your head as to what the problem is. The Problem The user will be assigned a phone number using the Set-CsOnlineVoiceUser command […]

On our Optimized Global Delivery blog, Cathy Zhang reviews QA solutions for SharePoint upgrades: As SharePoint gets stronger and stronger, SharePoint Online and SharePoint 2016 have more new features and abilities. Enterprise can provide more functionality to business users with less customization and at a lower cost. According to the upgrading solutions, QA strategy needs […]

The purpose of implementing new technologies in your omni-channel contact center is to delight and better serve customers and create brand loyalty. However, implementing disparate new communication channels more often than not annoys customers, rather than delighting them. Customers will inevitably have problems or questions about your products or services. A product may need to […]

Microsoft and Adobe announced their partnership last fall, and as a leading partner to both, we’ve been hard at work understanding how this alliance will benefit our customers. Check out our Adobe blog, where we take a closer look at Adobe Experience Manager and Microsoft Azure, and find out how combining the two solutions can […]

Microsoft and Adobe announced their partnership last fall, and as a leading partner to both, we’ve been hard at work understanding how this alliance will benefit our customers. Rolling out key platform combinations in phases, Adobe and Microsoft are calling their alignment “the perfect partnership for even better experiences,” noting that Adobe Experience Manager running […]

By default in Skype for Business, any two users (internal or external) who can communicate with each other can also see each other’s presence information. Some organizations may want to give their end users control on who they want to see their presence information. This can be configured through a feature called Privacy Mode, and […]

This is the key training element in a multi-part series to get you to that golden summit of behavior-based personalization in Sitecore 8.x and 9.0. With this training you should ultimately see a conservative increase of conversions around +19%. While this topic is the “shiny nickel” of the series, please make sure you have followed […]

This session was lead by Simon Jones, Glen McInnis, Bart Plasmeijer, and Jaspar van den Bosch from Valtech. They talked about how they manage 1,000 websites in 100 countries and 50 languages across 15 brands for a popular makeup brand. Here are my notes from the session: Principals for success Reuse, reuse, reuse Build for […]

This session was lead by Brain Beckham and Viktoria Shostak from Brain Jocks. They talked about the typical way code moves from developer to integration to QA testing. They demonstrated how it is possible to end-up with an unstable release branch and proposed an alternative. Here are my notes from the session: What is Functional […]

Authoring content in Sitecore can run the gauntlet from frustrating to fantastic. I previously looked at why you should care about a quality content authoring experience and provided a few tips for how to do that in Sitecore. While a good authoring experience in Sitecore generally involves smart use of the Experience Editor, it is […]