Do you ever get that feeling that you are on the cusp of something really cool? Something that could shake things up? That’s how we’ve been feeling after spending some time at Twilio HQ in San Francisco in late June to get up to speed on Flex, Twilio’s new contact center platform. As one of […]
Microsoft
Understanding Twilio Studio Flow
Twilio Studio offers a canvas where a masterful contact center designer can capture a flow that can be readable and provide a great customer experience. There are many great tutorials offered by Twilio and what I hope to offer in this article is how I have come to understand flows in general, their execution, and […]
Creating a Simple IoT Application using a RaspberryPi+ NET Core and Azure
The purpose of this blog post is to give an insight on the creation of a sample application that exemplifies what is the Internet of Things and how an application that uses the existing frameworks and resources provided by Microsoft can be developed. This application will consist of a device that generates temperature data and […]
Migration to Skype for Business Server 2019 – Phase 8 (part 8)
Are we done so soon? Well, for me this seemed all too quick but it looks like we’re in the last phase in your migration to Skype for Business Server 2019! If you are joining us for the first time, I highly recommend you check our Phases 1-7 here, as this article won’t make much […]
Preparing for TLS 1.0/1.1 Deprecation and Why You Should Care
As you may have heard through the grape vine, TLS 1.0/1.1 will be deprecated starting October 31st, 2018. So what does that mean and why should you care? In this article we’ll discuss what this means for users of Lync/Skype for Business on-premises and Skype for Business Online and why TLS 1.2 will be mandatory going […]
Migration to Skype for Business Server 2019 – Phase 7 (part 7)
Welcome back! Or if you’re new, then welcome! In yesterday’s blog we discussed Phase 6 which included moving from a pilot to a production deployment. Today we work on sealing the deal by going over our post-migration tasks. The list of tasks is pretty extensive but we’ll be sure to cover each one in detail […]
Migration to Skype for Business Server 2019 – Phase 6 (part 6)
Hello again! Welcome back to Phase 6 of 8 in our migration to Skype for Business Server 2019. Last time we added the Edge Server role to our deployment. In this blog we’ll be making the big move from pilot to production! Don’t be scared though, because we’ll be discussing everything you’ll need to set […]
Migration to Skype for Business Server 2019 – Phase 5 (part 5)
Welcome back for Phase 5! In phase 4 we moved some users over to the pilot pool. Today we’ll be taking things a step further by deploying an Edge Server role in our pilot pool. If you haven’t seen the blog articles on Phases 1-4, you can check them out here! However, if you’ve been […]
Top 3 Takeaways From Microsoft Inspire 2018
A couple weeks ago, I attended my first Microsoft Inspire event. There is only one word to describe my Inspire experience, which took place in Las Vegas in late July, and that is hot! It was very, very hot. While temperatures outside were scorching, the conversations, thought-provoking keynotes and sessions kept things chill inside. Inspire […]
Migration to Skype for Business Server 2019 – Phase 4 (part 4)
We’re half way there! Today we discuss phase 4 of 8 on our migration to Skype for Business Server 2019. In this article we’ll be discussing moving test users to your pilot pool that you have already, planned, prepared, and deployed! If you are just tuning in for the first time, check out my blog […]
Migration to Skype for Business Server 2019 – Phase 3 (part 3)
Hi there! Welcome back to part 3 of 8 in our migration to Skype for Business Server 2019! In the last two phases we planned and prepared for the migration. This time, we’ll get our hands dirty by taking our first steps in deploying the Skype for Business Server 2019 pilot pool. Also, if you […]
Migration to Skype for Business Server 2019 – Phase 2 (part 2)
Welcome back! Today we’ll be discussing the second phase of your migration to Skype for Business Server 2019. If you are just joining us for the first time I’d recommend back tracking to my Phase 1 blog article. In the first phase we planned and now in this phase we will begin preparing for the […]