Companies with service technicians can leverage an advanced Lex technique to allow their IVR to accept alphanumeric part numbers without complicated dialing schemes. An IVR that can accept part numbers, invoice numbers, and various other complex identifiers easily and accurately can speed up processing and increase customer satisfaction. Numeric identifiers are easy for Lex. The caller […]
Warren Spencer
Warren Spencer is a contact center developer for Perficient, with 40 years of experience across various industries, including manufacturing, media, and government. He has worked in both the US and Canada and collaborated with global teams.
