The rapid advancement of artificial intelligence (AI) has revolutionized various industries, and experience design is no exception. AI-powered tools, such as OpenAI and others, have opened up new possibilities and are transforming the landscape of user experience design. In this blog post, we will explore the profound impact of AI tools on this domain and […]
Nicola is a customer experience strategist focused on understanding customer wants and needs across channels and touch-points to create consistent, personalized, user-friendly experiences. She is responsible for leading experience design strategy and research to inform and guide UX and design decisions, and define product capabilities and prioritization.