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Mark Polly

Mark Polly is Perficient's Chief Strategist for Customer Experience Platforms. He works to create great customer, partner, and employee experiences. Mark specializes in web content management, portal, search, CRM, marketing automation, customer service, collaboration, social networks, and more.

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Blogs from this Author

What’s eating your phone’s battery?

I came across the following post on CMSWire and found it interesting.  Free, Ad-Supported Mobile Apps Drain Batteries Faster, Consume More Data by by J. Angelo Racoma (@jangelo). What attracted my attention initially was that it was co-authored by researchers at my alma mater, Purdue University.  But after reading it, I thought it was a very informative […]

What's eating your phone's battery?

I came across the following post on CMSWire and found it interesting.  Free, Ad-Supported Mobile Apps Drain Batteries Faster, Consume More Data by by J. Angelo Racoma (@jangelo). What attracted my attention initially was that it was co-authored by researchers at my alma mater, Purdue University.  But after reading it, I thought it was a very informative […]

Adobe CQ5.5 Now Available

I blogged in February a Sneak Preview of Adobe CQ5.5 and yesterday Adobe announced that this new version is available immediately.  With this new announcement, Adobe is providing out of the box  integration with many other products in the Adobe Digital Marketing Suite, including: Insight for analyzing large volumes of data in real-time Scene7 for converting rich media […]

IBM Connections 3.0.1.1 Available and new Plug-in For Windows

IBM Connections continues to be a hot topic with clients.  This past weekend IBM released the latest version of Connections – 3.0.1.1.  In this latest release, IBM has added support for Redhat EL 6.1, Internet Explorer 9, Firefox 9, and Sametime 8.5.2.  There also lots of fixes included. In addition, IBM just uploaded a newer […]

WebSphere Portal Mobile Accelerator Update

IBM announced the availability of v7.0.2 of Mobile Portal Accelerator. Here are some details from IBM. New features: Support for WebSphere Portal V7.0.0.2 Updated Multi-Channel Server V6.3 Support for Media Access Server V6.3 Support for IBM Rational® Application Developer V8.0.4 Has built-in theme that provides an enhanced and consistent multichannel experience with WebSphere Portal Enhanced […]

Gartner PCC – Business Gets Social

This afternoon Carol Rozwell presented a session titled The Social Scenario: Business gets Social.  In this session, she points out the drivers behind social media and described scenario planning as a tool to develop a social strategy. I thought her most interesting points were in  in how to go about setting your strategy for Social […]

Gartner PCC – 6 Portal Pitfalls

Jim Murphy held a standing room only session this morning covering the 6 pitfalls with portals.  I’m curious, was it standing room only because lots of people have encountered pitfalls, or are all these people just starting out with portal and want to avoid these pitfalls?  My guess is that many of these people already […]

Gartner PCC – Reality is Broken and Gaming

Jane McGonigal was our keynote speaker this morning at Gartner’s Portal, Content and Collaboration conference.  Dr. McGonigal recently wrote a book called “Reality is Broken” in which she discusses gaming and its impact on industry. I’ll admit upfront, I’m not much of an online gamer.  Occasionally I play games such as Angry Birds and others, […]

Gartner PCC – Employee Portals – Revenge of the Intranet

The afternoon session of the Gartner conference started off with a collaboration by Gene Phifer and jim Murphy talking about Employee Portals.  Originally, most portals were aimed at employees.  More recently vendors and business have been turning to Customer portals.  But with the rise of social capabilities, the Employee Portal and Intranet are again a […]

Gartner PCC – Using Generation 7 Portals to Engage Customers

Jim Murphy and Ray Valdes are presenting on the topic of Generation 7 Portals.  Portals have been around since 1998 and have evolved over 7 generations according to Jim.  Gen 7 Portals include the following features, which have been built on the previous generations: Analytics Portal-less Portals Context aware Portal ubiquity Emerging UXP Widgets dominate […]

Gartner PCC – User Experience Platform Update

Gene Phifer spoke about the trends in what Gartner calls the User Experience Platform (UXP).  The big change from last year appears to be a split in the emerging UXP market into Suite vendors and Lean vendors. Gartner sees many vendors, such as IBM, Microsoft, and Oracle expanding more and more into the Suite side […]

Gartner Portals, Content & Collaboration Opening Session

I’m attending the Gartner PCC conference this week in Orlando, Florida.  After a day of rain yesterday, its nice to catch a glimpse of the sun before plunging into the windowless conference rooms this morning. The opening session featured speakers Whit Andrews, Carol Rozwell, Nick Jones, and Gavin Tay. Whit Andrews led off proposing that […]

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