Michael Porter

I’ve been very interested in SkyDrive because of it’s obvious overlap with Dropbox.  We’ve even blogged about Dropbox and similar tools here, here,  and here.  The bottom line is that if all you want to do is share a file, then a web interface just won’t work.  Instead, you want to sync your files across […]

My first session focused on the business value of SharePoint.  I wanted to hear what an expert has to say to business people about making a case for investment not only in SharePoint but in the actual solutions that would be supplied by SharePoint.  But first, here are some quick stats: 125 Million licenses fastest […]

As expected, Microsoft had a lot to highlight in their two hour key note.   Rich Wood graciously let me capture the highlights of the entire session while he will hit on a few topics to give them justice.  But first, the stats: 10,000 attendees From 85 countries 200 sponsors and exhibitors It started out […]

I don’t think anyone would be surprised to learn that there’s a pretty good overlap between social banking and mobile banking.  I embed the following video where Mike Panzarella talks about a variety of things.  He goes into segmentation of customers around 1:30 in the video.  The entire video is interesting though. Now back to […]

Thanks to Erin Maloney (@ErinE) for pointing me to this article.  By the title, I expected this to be about SAP’s foray into creating and selling social tools. But it’s not. Instead it’s an article about humanizing SAP.  Like many, I think of SAP as a stodgy tech company that tries above all to sell it’s […]

With all the excitement about the upcoming release of SharePoint 2013, it can be easy to lose track of the big picture. I mean, what geek doesn’t love to focus on new features, the fixing of particular aggravating bugs, and other fun stuff.  Our reality with the client suggests that they really don’t care about […]

So CRN had an article about Amazon Web Services going down this past Monday.  While that is certainly news, especially to a small number of people, I want to focus on total impact rather than the big scary word called outage.  Our reality in the cloud is that high availability cannot be achieved in the […]

I’ve been guest blogging over on the financial services blog. Check out some commentary on basics to social engagement that helps enhance customer service. I talk about common sense items to consider, sweet governance, and tools to consider..

I recently blogged on using social for customer service.  Most of that post focused on listening.  I want to focus this post on the engagement portion.  I’ll break it down by some common sense items you need to think about, policies you may need to modify, and then note some of the tools you could […]

So Amazon is definitely up to something.  I noted yesterday  that AWS offers free database access and now Amazon is touting something almost every enterprise site needs with a Sign Sign On (SSO) and Identity Management service.  Jack McCarthy of CRN has an article about the new service in the AWS Marketplace.  Clearly Amazon is […]

I found the CRN article describing Amazon’s adding their Relational Database Services to its Free Usage Tier.    What I find interesting is that when AWS became a household name (OK, industry wide name)  about two years ago, my first thought was that vendors like IBM, Oracle, JBoss, and Liferay ought to just add the db […]

I’m still guest blogging and have two posts over on the Financial Services Blog.  I put a fair amount of information into a social CRM post on how to improve your customer service. It includes a lot of examples and resources. I also just blogged on Citibank’s effort at social CRM from a Wall Street […]