In this article, we’re going to explore how to deploy an AWS serverless infrastructure capable of storing and releasing data through typical actions (transcription, call recording, sending SMS through messaging services, etc.) taken in Twilio. Twilio’s Role in AWS Twilio, in a nutshell, provides a solution for contact centers that need to leverage caller […]
Jimmie Smith
Jimmie has been an Associate Technical Consultant with Perficient since July 2021. He has a background in full stack development with 5+ years working with technologies such as AWS, Twilio, Amazon Connect, React, CSS, SCSS, Python, Angular, Git, Azure, and Vanilla JavaScript. As an avid lover of technology and the autodidact of information systems, Jimmie is always learning something new!
Blogs from this Author
Amazon Connect and Salesforce: Who Holds the Key?
Service Cloud Voice Permissions and Security Explained If you’re familiar with using Salesforce technologies to track customer data, keep a record of client feedback, and track previous interactions with your client base, then you might also be familiar with a platform called Service Cloud Voice. If not, Service Cloud Voice is a combination of both […]