Albert Qian

In the age of customer obsession, nothing is worse than a bad customer experience gone viral. Whether it’s a package arriving late, rude service people, or ignored product defections, headline-hungry newsrooms and vigilant everyday individuals pick up experiences quickly and won’t hold back in their stinging criticisms. Thankfully, there are paths around these fears. In […]

According to Forrester, the software market will continue to grow through 2017 and beyond to a tune of $634 billion dollars. With a clearly defined market and hot demand, organizations will continue to place software development at the top of their priorities. Just having priorities however, is not enough. According to MWD Advisors, a survey […]

The beginning of the holiday season also represents a time to look towards 2018 and the technology trends most pertinent for executives. Even though we continue to be in unprecedented growth around cloud and DevOps solutions, other areas are gaining steam and stand to dominate media attention in the years ahead. One area to look […]

One of today’s trending technologies is Docker, useful and being widely applied in the continuous integration (CI), continuous delivery (CD) and auto deployment practices. While commonly used in application development use cases, there are also successes in digital experience situations, as our Perficient China team has discovered. Their implementation makes our entire application/instance to be […]

As a recent homeowner, I’ve become more attuned to the complexities of the building I live in. After all, the buck now stops with me around repair challenges including piping, the water heater, and the look of the interior. One thing that stands out to me around home repairs is that everything is standardized and […]

Our colleagues are empowered to make an impact both in their work and in their communities. Art Zippel, a Senior User Experience Researcher with our Perficient Digital team, is a great example of this. Based in our Irvine office, Zippel DJs social events and serves on the team’s Culture Committee. “I’ve always enjoyed blending the work I […]

In today’s digital economy, enterprises face disruption by innovative business models and new players in the established industries. With multi-channel experiences the norm, many consumers have little patience for organizations who drop the ball on their customer service and product initiatives. More so, with more options on the market than ever and the search engine […]

As a whole, it’s understood that the robotic process automation (RPA) market is poised to explode over the next few years. Figures from Grand View Research peg the market to be worth $8.75 billion by 2024, led by interest in enhanced accuracy, compliance, cost-savings, and scalability. It’s estimated that the tools afforded by RPA are […]

Integration initiatives are top of mind for executives in 2017 and beyond, especially as speed and agility translate to competitive advantage. Frustrated by the operational complexity and implementation challenges of traditional integration approaches like service oriented architecture (SOA), an increasingly popular alternative is microservices, a component-based architecture that allows for greater flexibility. Like every IT […]

Technology consolidation is constant theme transforming industries. For example, personal computers have merged with tablets and mobile phones as consumers show their interest in computing power on the go. Even applications have gotten smaller, with traditional software replaced by lightweight applications. Logically speaking, the same is happening in the enterprise software world where DevOps, security, […]

Last Monday, our own Eric Roch spoke at API World where his presentation on microservices was live streamed online by CA Technologies. We captured his talk on Twitter, and you can see it below on Storify: [<a href=”//storify.com/PRFT_Integrate/overcoming-obstacles-to-microservices-adoption” target=”_blank”>View the story “Overcoming Obstacles to Success with Microservices” on Storify</a>] Learn More If you’re looking to […]

Two weeks ago, we held a webinar on the business use case of Watson within the insurance industry, highlighting the business savings of artificial intelligence in customer support and self-service. Artificial intelligence spending is skyrocketing, with worldwide spending expected to hit $47 billion in 2020, according to research from IDC.  Whether it’s insurance, higher education, […]