Amita Parikh

Blogs from this Author

Domo Certify

Perficient’s Amazon Connect Team – LoraLee Pond

As a member of the Amazon Web Services Partner Network, Perficient combines cloud expertise with the power of AWS to enable quick access to innovative technologies. With the Amazon Connect team, clients can spend more time on their core business competencies and less time worrying about the technology behind it. A product within the Amazon […]

team

Perficient’s Amazon Connect Team – Dora Hodanic

As a member of the Amazon Web Services Partner Network, Perficient combines cloud expertise with the power of AWS to enable quick access to innovative technologies. Clients can spend more time on their core business competencies and less time worrying about the technology behind it. A product within the Amazon Web Services platform, Amazon Connect […]

Enhanced CCP on Amazon Connect Chat- Video

After the release of Amazon Connect’s chat functionality, we wrote about using it to create your own customized chat experience. The video demo below demonstrates the customized CCP in action. You’ll see how you can use Amazon Connect chat to: Predict what an agent might say based on conversation context Surface back-end information to the […]

Web Designers Working In Office On Project Together

Amazon Announces Contact Lens for Amazon Connect

Earlier this week, Amazon announced a new feature for Amazon Connect at the re:Invent conference. Called Contact Lens for Amazon Connect, it offers powerful analytics about contact centers powered by machine learning. It’s currently available in preview and you can sign up on this page for access to that, as it’s possible to get white-listed […]

Perficient Receives AWS Service Delivery Designation

Perficient, an Advanced Consulting Partner in the AWS Partner Network, has earned the AWS Service Delivery designation based on our record of technical proficiency and proven success developing contact center solutions. What is the AWS Service Delivery Program? The AWS Service Delivery Program is a validation program that identifies and endorses APN Partners with customer […]

Inbound Chat

Building a Basic Inbound Chat Flow in Amazon Connect

Yesterday, Amazon announced their newest feature: web and mobile chat for Amazon Connect. This functionality allows your customers to start a chat with an agent or Amazon Lex bot, step away from it, and resume it up to 24 hours later. It’s an asynchronous interaction and your customers can even switch devices and continue the […]

Amazon Releases Chat for Amazon Connect

Today, Amazon announced its release of chat functionality in Amazon Connect. Supported for both web and mobile, the latest feature extends Amazon’s cloud contact center omnichannel capabilities. This feature allows your customers to start a chat with an agent or Amazon Lex bot, step away from it, and resume it up to 24 hours later. […]

finding a culture fit at work

Perficient’s Amazon Connect Team – Ben Yoo

As a member of the Amazon Web Services Partner Network, Perficient combines cloud expertise with the power of AWS to enable quick access to innovative technologies. Clients can spend more time on their core business competencies and less time worrying about the technology behind it. A product within the Amazon Web Services platform, Amazon Connect creates powerful customer service […]

Building a Basic Inbound Contact Center with Amazon Connect

Released in 2017, Amazon Connect makes building a contact center easy and affordable. In this video demo you will learn: What AWS and Amazon Connect are The benefits of using Amazon Connect for your contact center How to set up a basic inbound contact center Watch the video below: For more information on how Perficient […]

Perficient’s Amazon Connect Team – Jack Sombeck

As a member of the Amazon Web Services Partner Network, Perficient combines cloud expertise with the power of AWS to enable quick access to innovative technologies. Clients can spend more time on their core business competencies and less time worrying about the technology behind it. A product within the Amazon Web Services platform, Amazon Connect […]

Perficient’s Amazon Connect Team – Alan Ching

As a member of the Amazon Web Services Partner Network, Perficient combines cloud expertise with the power of AWS to enable quick access to innovative technologies. Clients can spend more time on their core business competencies and less time worrying about the technology behind it. A product within the Amazon Web Services platform, Amazon Connect […]

Amazon-Connect-Interview-Perficient

Perficient’s Amazon Connect Team – Mike Nolan

As a member of the Amazon Web Services Partner Network, Perficient combines cloud expertise with the power of AWS to enable quick access to innovative technologies. This allows our clients to spend more time on their core business competencies and less time worrying about the technology behind it. A product within the Amazon Web Services […]

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