Ankit Jangle

Welcome to Part 2 of this blog series! In Part 1, we discussed the high-level architecture and use case for enabling live agent transfer from a chatbot. In this post, I’ll walk you through the actual steps to build this feature using: Copilot Studio D365 Omnichannel for Customer Service Customer Service Workspace Customer Voice Prerequisites […]

With the increasing use of AI chatbots, businesses often face one key challenge: when and how to seamlessly hand over the conversation from a bot to a human agent. In this two-part series, I’ll walk you through how we used Microsoft Copilot Studio and Dynamics 365 Omnichannel to build a live agent escalation feature. Part […]

Microsoft’s Power Apps is a flexible platform that empowers users to effortlessly construct custom applications. As applications become more complex, the need for a well-organized and efficient deployment process becomes paramount. In this blog post, we’ll delve into the step-by-step process of implementing deployment pipelines in Power Apps, leveraging the Power Apps Deployment Pipeline App—an […]

As in the previous two parts, we will see how to integrate and use Power Apps as a writeback option in the Power BI dashboard in this part. We will see how to change the fields passed from Power BI to Power Apps as a data source, as well as how to change Power Apps […]

Writeback in Power BI Using Power Apps! Since we are aware that Power BI does not directly allow us for editing or writeback, we may use Power Apps to provide this feature. We learned how to integrate Power Apps on Power BI dashboard in the first part. In this section, we’ll create the same canvas […]

Microsoft Power Apps is an excellent example of a Platform as a Service (PaaS). It allows you to create mobile or tablet apps for internal business users that can run on Android, IOS, and Windows. We can now integrate Power Apps into our Power BI reports using the Power Apps visualization in the Power BI […]