Customer experience remains a top priority for organizations worldwide to gain and retain business. Even one unsatisfactory experience can cause customers to turn to a competitor, causing estimated losses of up $1.6 trillion in the United States annually. On the other hand, good omnichannel experiences turn connections into lasting experiences, brands into trusted partners, and customers into life-long advocates.
IDC Market Glance: Customer Experience Services, 3Q24
Perficient is excited to announce that we have been included in the IDC Market Glance: Customer Experience Services, 3Q24, doc # US51521224, August 2024 report. According to IDC, “IT Services Providers supply services around technology advice, implementation and integration, management and support.”
Our strategists employ customer experience approaches including Journey Science, a part of our strategic formulation approach called the Envision Framework to help clients quickly identify opportunities, define a customer-focused vision, and develop a prioritized roadmap to transform their business. We believe our inclusion in this report recognition reaffirms our expertise leveraging digital capabilities to build seamless, personalized, and satisfying customer journeys.
Operationalize Your Digital Customer Experience Strategy
The future of customer experience is customer obsession. Our experts help you deliver ongoing and extraordinary value to your customers and reinforce and operationalize that experience through digital marketing. We help you understand your customers and their journeys and pair it with data to make your strategy more informed, measurable and action-oriented.
To learn more about how Perficient can help optimize your customer experience strategy and execution, visit Customer Experience + Digital Marketing Services / Perficient
