Posts Tagged ‘customer experience’

The Importance of PIM in Digital Commerce

Commerce is constantly evolving, and after the unprecedented COVID-19 crisis, B2B manufacturers are looking for ways to differentiate from the competition and reach customers with a unique competitive advantage. Manufacturers have started to look within their own organizations to determine what opportunities are available to enhance the customer experience and successfully drive business, and many […]

Healthcare Client Gets Major Commerce Upgrade

Cardinal Health, a major healthcare services client, needed help upgrading from HCL Commerce V7 to V9 to serve its Medical Solutions Segment which is responsible for the sale and distribution of medical products to hospitals and other healthcare providers. The need to upgrade before loss of support of the current, older version was imperative, and […]

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5 Powerful Statements for Your Debt Collections Call Model

When was the last time you revisited the debt collections call model your agents follow? Is it suitable for customers who are late today – versus years ago? Customer contacts made via phone calls must become more than an ask for payment and the total amount due. Here are 5 powerful statements that must be […]

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Improving Debt Collections – It’s More Than Just Technology…

Our financial services practice is helping banks, credit unions, and other credit providers optimize their collections process by infusing omni-channel technology, process improvements, and best practices. We’re helping them connect with more customers than ever before, and in new ways, to achieve higher contact rates. Through our work, we’ve found that other opportunities exist…beyond technology. […]

Are You Losing Good-Credit Customers to Suboptimal Debt Collection Practices?

2020 had a significant impact on families from many perspectives. Consumers who worked extremely hard to achieve coveted top credit scores were caught off guard and ended up having to rely on their savings to stay in good standings with banks and creditors. Unfortunately, no one could predict how long the impact would last, and […]

Leading The Planning Process

Two Commerce Tips to Kick Off Your Q2 The Right Way

Well, we made it – Q2 is here and if you’re reading this article, that means you likely work in the ecommerce space and Q1 went from zero to one hundred real quick. When 2021 kicked off, customers and society as a whole hit the ground running as we slowly but surely start to move […]

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10 Takeaways From Our “Transforming Debt Collections and Recovery Functions” Podcast

Scott Albahary, Perficient’s financial services chief strategist, and I recently spoke with the Western Bankers Association about using empathy and personalization strategies to improve debt collection and recoveries. If you get a chance, listen to the short episode. But, if you can’t, here are the key points Scott and I make: Banks responded generously to […]

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Rev up Your Digital Game in the Automotive Industry for a Post-COVID-19 World

Covid-19 transformed customer expectations and forced businesses to pivot and renovate their digital landscapes. The goal: offer customers a smooth digital experience. According to Forbes and Twilio: Covid-19 sped up digital transformations by six years 97% of executives say the pandemic sped up their digital transformation 95% of executives say they’re looking for new ways […]

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Modernize Your B2B/EDI Management Platform with Boomi

EDI remains an indispensable technology that has evolved gradually over the last 50 years, but many EDI products are showing their age. EDI is at the heart of business transactions between corporations and their business partners, however, businesses have changed drastically since the EDI standard got its start in the military in the late 1940s. […]

Digital Experiences

How Can Automakers and Suppliers Win Over Customers With Digital?

Customer expectations have evolved drastically due to the impact that digital technology has placed on the customer experience. There is also no question that Covid-19 has changed the digital game by increasing digital transformations and creating a demand for a smooth digital experience. When McDonald’s began to see a decrease in sales, they stepped back […]

Complementing SAP with True Order Management Capabilities

Seamless order to fulfillment is the crux of any good experience. A brand’s reputation and longevity, as well customer loyalty and adoption, often hinges on the success of how order management (OM) is rooted in an organization. The interaction with users at their point of need is the tipping point and often dictates success or […]

Perficient Listed in Forrester Now Tech: Salesforce Consulting Partners, Q1 2021 Report

When building digital customer strategies, enterprises often turn to Salesforce consulting partners to help transform their business. These partners help accelerate application development and delivery by: Jumpstarting digital transformation with Salesforce accelerators Implementing governance and design thinking best practices Staying on top of the trends with ongoing training and certifications Forrester defines Salesforce consulting partners […]

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