Posts Tagged ‘customer experience’

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Ensuring a Smooth Go-Live with a Cutover Plan

Project go-lives can be intense and take hours or even days. Following a detailed plan can streamline your go-live to help avoid a rollback and allow everyone to shut their computers as quickly as possible. Let’s discuss how to create a solid Cutover Plan to set yourself up for success.  Why a Cutover Plan?  First, the […]

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Bridging the gap between data and human-centered design

With the rise of AI and our ability to collect increasingly more data about consumers, it’s important that we keep human-centered design at the forefront to improve engagement with consumers. But how? Many enterprise-level companies, even those with mature digital marketing strategies, are challenged with putting their data into action. In order to bridge the […]

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4 Ways Financial Institutions Can Help Their Customers Navigate Inflation

Inflation reached a forty-one-year high in June, and according to the Consumer Price Index, prices have remained elevated. Many are struggling to make their dollars stretch and are looking to their financial institutions for guidance on how to better manage spending and stay afloat financially. Financial firms cannot singlehandedly control inflation, of course, but they […]

Does Headless Commerce Belong in Your Technology Stack?

Justin Racine, Director of Commerce Strategy, recently published his article, Does headless commerce have a home in your B2B ecommerce?, in Digital Commerce 360’s blog. Racine discusses how headless commerce can provide an intuitive B2B commerce experience for your customers and their consistently changing expectations. Headless Commerce is good for Commerce, but is it For […]

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4 Ways Insurers Can Help Communities Affected by Hurricane Ian

Hurricane Ian slammed into Florida’s gulf coast and Georgetown, South Carolina, on September 28, leaving countless businesses and homes — if not wholly destroyed — drowned with flood water and without power. The Insurance Information Institute, an industry-funded research group, estimates that Ian has caused at least $30 billion in damage. Now that the storm […]

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[Podcast] What If Intuition and Data Could Hold Hands? An Interview with Will Stacy

In this episode, Jim talks with Will Stacy, Chief Marketing & Digital Officer at GM Financial, about how to approach leadership in the face of massive disruption and how a culture of mentorship makes a world of difference in how an organization grows and evolves. We’d love to get your feedback on a “white noise” […]

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Part 1: What is Embedded Finance?

This blog marks Part 1 of our Embedded Finance Blog Series and will introduce the overarching concept of embedded finance, setting us up to discuss embedded payments, embedded lending, and embedded insurance (all of which fall under the embedded finance umbrella) in future blogs. Embedded finance is the “embedding” of payment or banking software into […]

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Dashboards in JIRA

Dashboard is a customized screen to give you a high-level snapshot of everything happening in Jira. Dashboards in Jira are made up of small configurable blocks called gadgets (Introduction, Projects, Assigned to Me, and Activity Stream). We can create multiple dashboards for different projects OR one single dashboard that spans all the work we’re involved with. How […]

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How to Guarantee a Positive Customer Experience

When considering a customer’s purchase experience, how many things could possibly go wrong? In truth, there are endless possibilities. On the other hand, how many simple things can you implement to ensure a positive customer experience? In my previous blog articles, I discussed Perficient’s “Now, New, and Next” framework. Today, I’ll share different tactics, features, […]

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JIRA – Novice to Pro

You must have heard “Practice makes a Man Perfect” quite a lot and it can be summed up to this one word, i.e., “CONSISTENT”. Make JIRA part of your daily routine spicing it with JIRA Best Practices. Be a JIRA – Novice to Pro User! Yes, this blog is that easy!! Why make JIRA a […]

Kim Williams Czopek Speaking At Hcl Commerce Global Summit about improving omnichannel

Perficient’s Kim Williams- Czopek Discusses Omnichannel, CX, and Data at HCL Commerce Global Summit

Our very own Kim Williams- Czopek (General Manager, Commerce) sat down with Gary Schoch, (VP of Global GTM Software Leader Consumer Experience Portfolio at HCL Software) and other panelists at the HCL Commerce Global Summit 2022 to discuss customer experience, data, and omnichannel. You can watch the full conversation here. Changes in Consumer Behavior and […]

Designing accessible multilingual user experiences

Designing for Accessibility in Every Language

Creating inclusive and multilingual websites is complex but not without its benefits, especially to multilingual web users with disabilities. In Megan Jensen’s ‘kick off post’ on cultural inclusion she notes that “Undertaking a global multilingual website can be an intimidating and overwhelming project but it doesn’t have to be.” We’ve outlined specific ways to deliver […]

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