It’s no longer time to think about upgrading the technology in your workplace. The time to have well-connected data for your employees to easily access in order to improve their skills and optimize their efficiency is here.
I recently sat down with our partner Coveo to talk all things digital workplace, including challenges, common mistakes, and what’s in store in the future.
Here’s a preview:
Daniel: What are some common mistakes companies have made when creating the digital workplace?
Rick: Most often I see organizations with solution “tunnel vision”. Instead of looking at the full digital workplace, there will be a concentrated focus on one piece of the puzzle. While this focus might help drive momentum, it comes at the cost of casting aside key systems in the moment and considering them only as an afterthought. One of my favorite examples is of a recent comment that serves as a strong example: “Now that our site is done, we need a 404 page and site search.” Yikes! Site Search – which, not only can be that unifying index, but is also the voice of your customer – how is that left as an afterthought? Consider ALL the pieces of the puzzle and the impact they will have on your customers and therefore your bottom line.
For more, check out the full interview here. Also, feel free to reach out to me via YouTube or on Twitter at @Sitecordial. I’d love to hear your thoughts on creating an optimal digital workplace.
