Posts Tagged ‘coveo’

When to Shake: Handshake Use Cases (Part 2)

this post is a continuation of our discussion about search connector use cases. Click here to read the first half of this topic. Customer Service Search has changed the way customer service is offered and provided. Smarter algorithms and better machine learning models can help deflect cases, but sometimes a call is necessary. Search can […]

Family At Home

The Need for Intelligent Search Within Your Healthcare Website

Are your patients or members getting the best experience from your website? As healthcare websites have increasingly grown in importance, so has the search functionality within those sites. One of the key ways to optimize your member portal or patient-facing website is to ensure that they can easily find what they need on your site. […]

Healthcare

From Search to AI-Powered Relevance with Coveo

At Coveo Impact 2019, Vincent Bernard from Coveo presented about the use of Coveo Cloud to maximize the value of relevance on a website. 3 Main Ingredients for a Good Search Experience Vincent described three main ingredients or best practices for web site search that all work together: Machine Learning Query Suggest – not just […]

2020 Domo Rookie of the Year

Perficient Wins 2019 Coveo Accelerator Award at Coveo Impact

Day one of Coveo Impact 2019 in San Francisco was brought to a close with the Coveo Community Awards this evening. These awards celebrate customers and partners that are progressing through the Coveo Relevancy Maturity Model and demonstrate a real commitment to leveraging the platform. As a Coveo Platinum Partner, Perficient is proud to be […]

Coveo Impact 2019 – Relevance is rising and driving experiences

Louis Tetu, Chairman, and CEO of Coveo kicked off Coveo Impact 2019, which is their annual conference. Louis started by claiming that being “digital” is not enough. Companies need to transform to be more Relevant. An irrelevant experience will cause people to look elsewhere, because 76% of consumers are willing to switch to a better […]

focus on AI-powered search to support customer satisfaction, employee proficiency, and growth

AI-Powered Search at Coveo Impact 2019

Coveo Impact is where customers and partners come together to share and learn how AI-powered search provides real business value. This year the cognitive search-focused conference will be held in San Francisco May 22-24, 2019. The Coveo Impact 2019 agenda is packed full of educational sessions that focus on how to improve relevance to support […]

Video: Sitecore Strategy Ep 3 – Site Search Best Practices

Learn best-practices around site search from a couple Sitecore MVPs. Watch the installation and integration capability of Coveo search and relevance solution in the Sitecore Digital Experience Platform.

Sitecore Symposium 2018: JSS and Helix

Sitecore Javascript Services has been a topic of massive interest at this year’s Sitecore Symposium. Every JSS session has been packed with attendees eager to learn more about JSS and how to use it. If you want to learn more about the basics of JSS, check out my recent post on how to get started […]

Use Search to Personalize Every Experience

Now that you’ve mastered the art of providing a good search foundation on your website, it’s time to build on that investment. Let’s talk about how you should be using search to personalize every experience. And don’t worry if you don’t have a search foundation down quite yet. You can always look back on our […]

Search Results: Tools to Give Users What They Want Now

Consumers know what they want, and they want it now. We live in a wonderful world where you can have a made-to-order sandwich delivered in just 15 minutes. With customer expectations set high, it’s unlikely that they will stay on a site if they can’t find what they are looking for in under 15 seconds. […]

5 Reminders for Your Website Redesign

Change is all around us, and the driving forces of change seem to have hit the accelerator in the last couple of years. Whether it’s rising customer expectations, continual connectedness, organizational velocity, or the proliferation of data, one thing is very clear. Today, it’s a customer-driven world, and those customers are in the driver’s seat. […]

You WILL get to personalization, I promise!

Remember PURLs or Personalized URLs? I certainly do, as it was my job to build PURL microsites for hundreds of forward-reaching direct mail marketers over the course of several years. Tie that together with variable printing and POW! – your customers’ names are not only on their mail but on a website too. Dazzling! Yes, […]

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