Modern organizations face numerous pressures in the area of customer experience, including rising customer expectations, organizational velocity, and the abundance of customer data. Any misstep in managing the strategy and execution behind these business elements could result in lost revenue and positioning in the market.
With digital transformation at the forefront of organizational priorities in 2017, maximizing the technology and operations are important for customer retention. Additionally, integrating both technology and operations are critical for understanding the customer journey. In response to these challenges, we’re organizing a webinar to address how modernizing core technology will accelerate digital transformation, happening Tuesday, May 23 at 1:00 pm CST.
Here are just a few things you’ll learn:
- How to shift focus to operational excellence versus customer experience
- Why technologies including Cloud, APIs, and big data are keys to each digital platform
- How to assess current gaps and future maturity in your digital transformation
- How to assess your current platform capabilities with Gartner’s model
- How to build a comprehensive roadmap to implement needed platform changes
If you’re interested in learning more about how to choose the right digital transformation platform, fill out the form below and email us at sales@perficient.com to get your assessment started. We’ll see you at the webinar!
