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Customer Experience and Design

2017 Trends: Handing the Patient Portal Reins to the Patient

Once again we have compiled our trends guide for healthcare providers and this year the top 5 healthcare provider trends in 2017 focus on the importance of leveraging the power of data. These trends will help identify and prioritize technology investments in order to transform data into powerful knowledge that can enhance the patient experience and improve your overall business. Lets take a look at the first trend, Handing the Patient Portal Reins to the Patient.

Given that most industry changes leading to patient data access came by way of Meaningful Use, the dismantling of Stage 2 gave us all the opportunity to pause and reflect. In our 2014 Connected Health trends report, we estimated that between 2015-2017 there would be a major shift in the state of patient portal. Here we are in 2017, and we could not have imagined how right we would be.

During the Meaningful Use Era, we were using a checklist to determine the features best suited for engaging with the patient when really we needed to be looking for the market-driven features that would truly create a habit forming technology on the part of the patient. The market-driven patient portal era is where we find ourselves now, but what would those habit forming components include?

Download our guide, Top 5 Healthcare Provider Trends for 2017 to take a closer look at this trend.

Attending HIMSS17? Stop by and see us at booth #3831 and lets talk healthcare industry trends. More on Perficient at HIMSS here.

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Melody Smith Jones

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