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Key Metrics to Measure Performance of Your Healthcare App

In today’s digitally savvy world, consumers-patients-members expect to interact with healthcare organizations across a number of mobile devices whilst on the go, just as they do with organizations across other industries. As a result more and more healthcare providers and payers are leveraging mobile apps to connect with consumers-patients-members to make their services more accessible […]

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2017 Trends: Handing the Patient Portal Reins to the Patient

Once again we have compiled our trends guide for healthcare providers and this year the top 5 healthcare provider trends in 2017 focus on the importance of leveraging the power of data. These trends will help identify and prioritize technology investments in order to transform data into powerful knowledge that can enhance the patient experience […]

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HCA’s MyHealthONE Patient Portal Empowers Patients

We are all aware of the enormous impact Government regulations have had on healthcare and while they are in place to improve healthcare, in some cases they may be hindering progress. For example, to meet Meaningful Use requirements healthcare providers must provide electronic health records to their patients and for most organizations the vehicle for […]

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Year in Review – Top 10 Healthcare Guides & Webinars of 2015

  We have compiled a list of the top 10 healthcare content assets of 2015. If you haven’t downloaded these valuable information assets you may want to do it now. Check them out below:   #10. Guide – 7 Features of a Market-Driven Patient Portal As healthcare reform and transformation advances, providers will seek new […]

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INFOGRAPHIC: Patient Portals – 7 Features the Market is Demanding

When it comes to patient portals most provider organizations are focused on meeting the Meaningful Use requirements rather than creating a patient portal that truly engages their patients. While healthcare organizations have been making steady progress towards Meaningful Use (MU) Stage 2 attestation, the lack of patient engagement continues to be problematic. Creating a patient […]

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Engage With Patients And Physicians Through Sitecore

  Let’s face it: The web is one of the most powerful tools available to life sciences companies for connecting with patients and physicians. The more empowered patients become to act as their own advocate, the more they search the web for information. The busier physicians become, the less time they have for pharmaceutical reps, […]

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Connected Health Top 10: #3 The Market Driven Patient Portal

Most industry changes leading to patient data access came by way of Meaningful Use. In the future, changes in the patient portal market will be driven by a series of marketplace dynamics. What does the market think of patient engagement? For the answer to this question it is best to refer to a report by […]

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Lessons from 2014: Healthcare and Patient Portals

There was a lot of talk about Healthcare and Patient Portals in 2014.  Health insurance exchange portals started to mature a little bit with healthcare.gov finally coming on line.  The Affordable Care Act requires providers to provide access to medical records for patients and many have looked to implement patient portals. Looking back, here are […]

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Drug or Drug Device Portals

Eugene Sefanov has a nice post on the value of a patient portal for those who use a specialty drug or drug device.  He goes into some detail on the possible use cases with that kind of portal.  I like the approach  he takes.  Just being prescribed a drug doesn’t mean you are going to […]

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The Meaningful Use Marketing Fail Keeping VPs up at Night

In a recent chat with the VP of a large health system, I learned what keeps him up at night. His organization, like many across the nation, has invested mountains of time and money in Meaningful Use Stage 2. Like most health systems (all but 11% says research groups like KLAS) they chose to invest […]

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Why Patient Portals Remain Healthcare's Enigma

CIO.com has an interesting article about why patient portals just aren’t popular.  I think the author, Brian Eastwood, gets some things right but also misses some key reasons or challenges.  Here’s what he got right. Adoption just isn’t very high. No one is using the patient portals that are out there. Doctors don’t use portals………….and […]

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Why Patient Portals Remain Healthcare’s Enigma

CIO.com has an interesting article about why patient portals just aren’t popular.  I think the author, Brian Eastwood, gets some things right but also misses some key reasons or challenges.  Here’s what he got right. Adoption just isn’t very high. No one is using the patient portals that are out there. Doctors don’t use portals………….and […]

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7 Features the Market Wants in Your Patient Portal: Blog Series

In case you missed it, we recently concluded our blog series on What the Market Says You Need in Your Patient Portal. Two of our healthcare experts, Melody Smith Jones, Manager of Connected Health (@melsmithjones) and Nick Lecker, Director of Architecture and Interoperability teamed up to take a deeper look into the 7 features that […]

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Market Driven Patient Portal: Integration of Data

In our last conversation about “What the market says you need in your patient portal” we discussed the needs of integration and interoperability. This is an area that, while interesting to the IT team, often does not get a lot of attention. This is not because this topic lacks interest, rather, it’s just not the […]

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Market Driven Patient Portal: HIE Across Diverse Care Settings

So far in this discussion about “What the market says you need in your patient portal” we have been driving toward changes that are core to new engagement models. However, we have not addressed a core enabler: “It’s all about the data!” Consumers demand access to information that meets their needs and they are not […]

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Market Driven Patient Portal: Avatars for Personalized Coaching

In our next installation from the “What the market says you need in your patient portal” series we bring you avatars. These avatars are closely related to our last post on gamification and serious games, but their real value proposition is in what I like to call “high touch digital healthcare.” Many may think that […]

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Market Driven Patient Portal: Gamification and Serious Games

More than half way through our “What the market says you need in your patient portal” series I bring to you one of my favorite topics: healthcare gamification and serious games. Games are great at explaining complex systems. There are fewer places one can find complex systems than in the micro and macro worlds of […]

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Market-Driven Patient Portal: Social Collaboration

Next in our lineup of “What the market says you need in your patient portal” series is social collaboration. This topic brings us to the core of a term that we hear a lot in the industry: patient engagement. What is that, really? Any form of engagement requires communication. Right now communication between provider and […]

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Market Driven Patient Portal: Dynamic Scheduling

Taking our “What the market says you need in your patient portal” series a step further, today we are going to address the market demand for dynamic scheduling. When it comes to the marketing work of drawing patients into the brick and mortar, I often tell clients that, where their website and patient portal are […]

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Market-Driven Patient Portal: Telehealth Beyond the Virtual Visit

Last month I published a post entitled “What the market says you need in your patient portal” that garnered a lot of interest. In that post I addressed the balancing act that healthcare executives face when market based initiatives are sidelined in order to drive focus to regulatory requirements such as Meaningful Use. Sometimes the […]

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