We continue to see a common theme with rapidly growing companies as they scale their business operations, especially within the service organization. There’s an increased need to ensure they have the right support framework and platform in place that they can depend on to profitably grow the business. The customer service technology system ecosystem has evolved from just support ticketing solutions like Zendesk to web chat, social media, self-service and mobile field service solutions for omnichannel service. As a result, customer service leaders face limitations when scaling their support organization to match. Cloud-based solutions, like Salesforce Service Cloud, provide a consolidated customer service tool set and offer flexibility for organizations to handle new complexities introduced without having to deal with ongoing system management nightmares.
Top 5 reasons to move from Zendesk to Salesforce:
- Inability to scale support operations by adding headcount
- Evolve from being a US-only company to international
- Integrate seamlessly with back-end support systems
- Improve agent efficiencies with a complete customer view
- Increase CSAT with self-service and omni-channel
Join an upcoming webinar with Salesforce and Perficient, “Scale Large Mountains with Salesforce”, to learn best practices and considerations when planning a move from Zendesk to Salesforce. Key takeaways include:
- Leverage native features, such as workflows, quick actions and more
- Migrate data that will truly be used by agents, such as open cases
- Optimize knowledge articles to empower agents and customers
Date: December 19, 2016
Time: 11am PT / 2pm ET
