While reading Selling CX Style – Parts 1 and 2 of this blog, you’ll recall that Willy Loman was working hard to find a better way to sell and help his clients maintain the products that he sold them, and he was definitely leaning towards Perficient to help him with that task!
Here at Perficient, led by our Experience Design (XD) agency, as he continues pursuing a better way to sell, Willy will discover that we help companies understand how the appropriate CX strategy and solution can help them achieve their business goals. After the XD agency builds a technology agnostic strategy, Perficient’s Oracle practice will take that strategic plan and translate it into Oracle CX reality.
During this process the Oracle practice will work closely with the client as we together approach, plan, design, implement, then maintain their CX solution so it remains nimble, productive and effective. The Oracle practice ensures that the strategy, direction and Oracle CX product selection is, and will remain, highly productive for the client. And when the market changes, Perficient’s Oracle practice will be there to guide them through the rough waters that market changes stir up.
Once XD has completed the strategic solution design, Perficient’s Oracle practice will bring in the best Oracle CX solution creators to build out the solution, with Oracle’s CX technology, that will meet their needs. All the mainstream software solution providers, Oracle, Microsoft, IBM, and others, can provide a CX solution for your company. But what is the correct solution for your company? Will it provide the target market exposure? Will it provide the desired return on investment? Will the solution give you what you want? Will it help Willy become a better sales contributor?
Perficient’s Oracle practice, implementing the Perficient XD strategic plan with Oracle CX products, perhaps Oracle’s Siebel, ATG, Fatwire, Indeca, Oracle Knowledge, Vitrue, Collective Intellect or RightNow solutions, will help you, and your Willy Loman, sell your products and services, then ensure your customers have access to your maintenance solutions as well. To get started down this yellow brick road, have a look here: http://www.perficient.com/Solutions-and-Services/Experience-Design, to engage now with the Perficient XD practice to set the direction which will give your company its CX solution.
So what has happened to the modern Willy Loman? Today, Mr. Loman would be sitting poolside, sipping a cool beverage, as he monitors his social media websites to track how his sales numbers are doing as they are being relentlessly driven 24×7 by the Oracle CX solutions that his company uses to market, make sales, and render servicing solutions, turning business fantasy into the new business reality.
Oh sure, Mr. Loman still needs to remain in contact with his clients, take them to lunch now and then, and makes sure that the products his company manufactures is what the customer desires. But he no longer has to do so with long days, weeks, years and a lifetime on the road, selling door-to-door. He is now selling, much more profitably, efficiently and with greater volume CX-to-CX while sitting poolside, enjoying life.
And it’s Perficient’s Oracle practice, one of the most innovative, leading CX consultancies available today, which gave the new Mr. William Loman his ability, motivation and renewed desire to sell, sell, SELL in the new CX style!
