Posts Tagged ‘social’

I recently blogged on using social for customer service.  Most of that post focused on listening.  I want to focus this post on the engagement portion.  I’ll break it down by some common sense items you need to think about, policies you may need to modify, and then note some of the tools you could […]

In the first post of this three part series, I shared my colleague Matt Morse’s recent presentation on SharePoint 2013 and discussed Microsoft’s investment in the new release. Following this, my second post summarized Perficient’s experience with SharePoint 2013. In this post, I’ll recap Matt’s third and final question, “What’s new in SharePoint 2013?” Many who are […]

At the Liferay 2012 North America Conference Ed Chung, VP of Product Management, gave us an overview of what Liferay plans are for the next version of Liferay Portal, Social Office, and Sync. Below is the planned release schedule for 6.2.  Of course the timeline can change, but its the best guess at this point. Liferay […]

Last week, we hosted a webinar around social computing, “Understanding SharePoint 2013 and the Social Landscape.” Speaker and SharePoint Rockstar Rich Wood first laid the groundwork by recapping Microsoft and social over the past few years, followed with a discussion on the current state of social business and how out-of-the-box SharePoint 2013 delivers from a […]

(This post is Part 2 in a two-part series.  For Part 1, click here.) In our previous episode, we quickly reviewed the concept of data analytics as applied to social computing software—how it enables both admins and the software companies themselves to prescriptively target feature configurations or updates to user demographics that will benefit from them. […]

(This post is Part 1 in a two-part series.  For Part 2, click here.) Let’s continue our tour around the social capabilities of SharePoint 2013 and its extensions with a look at the value of analytics and why they need to matter to the decision-makers—whether they’re in IT, Communications, Human Resources or some other function— who […]

My colleague Rich Wood presented a webinar on Understanding SharePoint 2013 and the Social Landscape last week. You can see the webinar replay here and the slides here. Rich has also been blogging on this topic. Rich had some great points in his presentation about Cloud versus On-Premise solutions, SharePoint 2013 out of the box, […]

On September 4, IBM formally announced the next version of their social software platform Connections.  Connections 4 adds a host of new features in all the areas of the product, including: Home Page has a new user interface with simplified navigation  Communities includes new events widgets and recent update views Recommendations are more relevant by […]

First let me describe the old world: Hire an ad agency and work with them on a campaign focused on television, radio, billboards, print, etc.  You’ll focus the same message in all channels.  It’s a mass market approach and you control what is said about your bank and your brand.  If users have complaints, there […]

Join us Wednesday, September 19, 2012, at 1 p.m. CT for the webinar “Understanding SharePoint 2013 and the Social Landscape.” From the Yammer acquisition to the recently released SharePoint 2013 beta, Microsoft and social business are a popular topic – a topic that we are passionate about at Perficient. During our upcoming webinar, Understanding SharePoint […]

I’m going to be presenting a webinar on “Understanding SharePoint 2013 and the Social Landscape” on September 19. Anyone who has been following this blog, or enterprise social computing in general, already knows that this space and the outlook for it has changed drastically in just the last twelve months.  We’ve seen Microsoft go from […]

  In most industries, governance represents a key and important part of the social world.   I’ve lost track of the number of people whose companies disallowed social interaction of any kind because they fear the capabilities of this new generation of tools.  Many executives fear what will be said about the company.  They wish […]