In this episode of the “What If? So What?” podcast, Jim Hertzfeld talks with Brian Solis, a renowned futurist, author, and the head of global innovation at ServiceNow. Brian’s work has been instrumental in shaping digital strategies and customer experience strategies for many organizations. In this episode, He shares insights from his latest book, “MindShift,” […]
Posts Tagged ‘servicenow’
Enhance Self-Service Experience with ServiceNow Virtual Agent
In today’s world, automation and self-service is all around us. From self-order tablets at restaurants to self-checkout lanes at grocery stores and self-check in kiosks at airports, the ability to complete tasks without requiring additional human assistance is incredibly valuable, saving both time and resources. For organizations utilizing ServiceNow as their IT Service Management (ITSM) […]