Posts Tagged ‘Retail’

Back in 1999 (the year that Whole Foods opened its 100th store), Amazon invested heavily in a grocery delivery startup called HomeGrocer. Sales peaked at $1.5 million per day, but unfortunately HomeGrocer couldn’t stay fresh past the dot-com expiration date. Eighteen years later, two of the most iconic brands in the modern era may join […]

According to Forrester’s study and presentation at the MDMC 2017 Conference at Union Station, the group “Generation Z” is considered to fall between the ages of 18 to 27 years old. Being a Gen Z myself, I was excited to hear Jessica Liu’s keynote session about Gen Z and the way that brands try to reach this generation through social […]

In the age of the consumer, most retailers understand that customer experience is the point of differentiation to remain competitive. And it’s not just what happens on eCommerce channels – it’s the experience across all channels. According to Forbes, physical retail is losing share to eCommerce at the rate of about 110 basis points per year. […]

Late last year, Bridge Solutions and IBM completed an IBM 2016 Consumer Expectations study. Here are some stats: In 2011, those 13-29 shared common views. Today, those in their 30s carried over their opinions. Omni-channel capabilities are more important than ever. How retailers rate themselves and actual executions are often miles apart. Consumer expectations for […]

Brick & mortar retailers are always looking for ways to better engage the customer with her head glued to her mobile device. Digitally engaging customers can increase sales and improve customer loyalty. But there are so many ways to engage consumers digitally. Because many retail giants have invested heavily in their brick & mortar footprint, […]

If you’ve recently thumbed through the latest catalogs from Crate & Barrel or Pottery Barn, you may have noticed that the design inspirations for bedrooms or living rooms look more “lived-in” instead of perfectly decorated. While there’s a certain allure to seeing beautifully designed spaces with every detail perfected, most of us cannot sustain this […]

Times are changing in nearly every aspect of life, and the healthcare industry is not immune to this disruption. In healthcare, one of the biggest changes is coming from patients who are demanding they have more control over their healthcare and that they receive high-quality, affordable, accessible, and personalized care. These rising expectations are a […]

In our work assessing clients’ Customer Experience abilities, one of the opportunities we regularly uncover is a lack of alignment among management and leadership. This can be jarring for some executives, but there are some quick ways to resolve those gaps, and sometimes the awareness alone is enough to get on track. But when executives and customers […]

The last, best experience that anyone has anywhere becomes the minimum expectation for the experiences they want everywhere. Customer Experience led the charge at many of the sessions and discussions throughout the National Retail Federation’s Big Show at the Javits Center in New York City this year. There wasn’t a single session, demo, gadget or sidebar […]

It’s another January in New York City, and retailers everywhere are converging on the Javits Center for the National Retail Federation’s 2017 Big Show. 2016 was an up and down year for retailers: Off-price retailers were thriving while department stores continued to struggle. e-Commerce was working for almost everyone, but Amazon continues to be a step ahead of […]

As we wrap up 2016, let’s take a look at the top 10 blog posts from our thought leaders. These blogs were published on Perficient’s IBM blog. If you missed these you may want to take a look: #1 – IBM Connect General Opening Session By Glenn Kline | February 1, 2016 #2 – IBM […]

One of the official signs that the holiday season has begun is Cyber Monday, which occurs on the Monday after Thanksgiving. On this day, retailers go out with their promotions, offering great deals for holiday shoppers seeking discounts. 2016’s Cyber Monday was once again another record, with an estimated $3.45 billion dollars spent according to […]