Posts Tagged ‘insurance’

In his book Paradox of Choice, Dr. Barry Schwartz identifies several key reactions people have when confronted with too much choice. Escalation of expectations – Expectations can be significantly detrimental to one’s ability to be happy with a situation. If you are given only two options, your expectations are going to be fairly low. Regardless […]

If you’re reading this, it’s probably because you keep hearing that blockchain is the next transformative technology. And while you want to make sure you’re fully informed and in a position to exploit any opportunities this technology could bring to you and your organization, you still don’t fully understand what blockchain means. Moreover, based on […]

When 401(k) plans were introduced in the early 1980s, most had only one-to-three funds available. Typically, participants would find a low-income/low-risk fund (often called a “guaranteed” investment vehicle) and an employer stock fund. As the plans became more popular, the U.S. Department of Labor (DOL) determined that plan sponsors had to offer more options that […]

A couple of days ago, I posted this piece on a different blog at Perficient, but thought it was interesting enough to share it with those who work in the banking and insurance industries. –  –  – Mark Zuckerberg, Facebook’s CEO, recently took a trip to Alaska as part of his personal challenge to have […]

Disciplinary actions. Government fines. Victim restitution. There is no shortage of regulatory compliance issues hitting the headlines these days. In recent years, however, it is news of aggressive sales tactics that has had the general public and several regulatory bodies that oversee financial institutions very concerned. Most financial institutions have critical cross-selling initiatives that encourage […]

A regular risk control self-assessment, commonly referred to as RCSA, is a process of identifying and assessing operational risks to ensure the appropriate controls and oversight are in place so that business objectives can be met. It provides the ability to monitor the gaps and what is being done to close them. RCSAs can lead […]

Routine internal and independent audits can provide insight into sales trends and unusual activity, ensure that the right risk management checks are in place, and provide an opportunity for process improvement. Internal teams can be comprised of individuals from various committees in the company, such as regulatory and compliance, corporate responsibility, employee relations, human resources, […]

According to an April 2017 report from Kantar, a leading marketing research and media company, nine of the top 25 digital advertisers in 2016 were companies in the financial services industry, many of which have significantly increased spending within a one-year period. Here are the banks, insurers, and other financial services firms that are among […]

Although it’s been on YouTube for less than a month, IBM’s Watson at Work: Insurance video has been viewed over 1.2 million times. That’s because insurance companies are keen to streamline their claims processes. If the number of views isn’t enough to convince you that insurers are all about Watson, consider this: Amica Mutual Insurance, […]

Properly trained employees can help keep companies regulatory-compliant, increase sales, and gain the trust of customers and prospects. Financial services companies should have established standard operating procedures and training materials for all levels of employees, with oversight by managers. These training materials should stress the importance of ethical practices and provide employees with clear details […]

A new report released by eMarketer highlights the digital ad spending outlook and trends among financial services companies, including insurance, commercial banks, credit agencies, consumer finance companies, business credit institutions, and credit card agencies. It also includes companies engaged in the underwriting, purchase, sale or brokerage of securities and other financial contracts. The US Financial […]

Customer onboarding is one of the most important and scrutinized processes in financial services. Companies continuously refine their processes in an attempt to make customer acquisition more effective. How can they enroll customers fast enough to avoid application abandonment, while having enough safety measures in place to minimize potential risk? Enhanced new account opening processes […]