Posts Tagged ‘digital transformation’

Customer service is more important than ever, especially with more choice on the market. For organizations, there is a salient need to implement systems that offer quick resolution and high customer satisfaction. In a recent webinar, we shared how Amazon Connect, can transform your Customer Contact Center. The technology, developed by Amazon internally to serve […]

While the industry is seeing much innovation, and while energy companies are doing positive work in communities and around the world, there is no question that the industry still faces several serious challenges. The industry needs fewer counterproductive industry regulations and, instead, better policies that leverage free trade and support innovation. Free trade can lead […]

While innovation thrives and the “regulatory environment seems favorable to consolidation,” according to John Legeras, CEO of T-Mobile, obstacles persist. Through transformational initiatives, companies must remain diligent in setting and meeting their business and enterprise priorities so they remain competitive. Minimizing operating expenses through better cost-management activities, investing in new technologies, and redesigning processes will […]

Philanthropy remains incredibly important to energy companies, which made financial donations in the wake of horrific events, such as the hurricanes in Texas and Florida and fires in California, in 2017. As of August 2017, ExxonMobil had made a “financial commitment for Harvey relief to up to $9.5 million.” Money is also being sent to […]

What is IT Debt? The term IT debt became a very popular talking point in the selling and marketing of cloud-based solutions after Gartner promoted it in 2010. IT debt refers to the investment a company would have to make to eliminate its IT backlog and bring their current application portfolio up to a fully […]

While operational efficiency is critical when it comes to running a lean and profitable business, it is closely intertwined with the customer experience. For example, better processes along with front- and back-end systems can lead to faster and more effective customer service. It can also lead to better and faster delivery of products and services. […]

A recent Financial Times article highlighted a report which found that oil and gas companies with more ethical operations are more profitable and valued than their competitors. According to the report, “For oil and gas companies, the valuation premium was almost a fifth for those that combat corruption, have better health and safety processes or […]

How is your company’s transformation going? Thought I’d ask, since it seems just about everyone is transforming their organizations these days — or at least talking about it. In fact, talk (and search) of “digital transformation” has been steadily rising since early 2014, when this phrase started moving up the charts. And like it or not, […]

At the end of the day, a streamlined business can witness tremendous cost and time savings, not to mention deliver better experiences for customers and employees. Most, if not all, leaders in the communications space have ongoing initiatives for optimizing their business, whether it’s the implementation of sophisticated software and technology, or process reengineering to […]

Energy companies continue to collaborate with other organizations to further research. For example, Shell recently opened a mobility research center at Tsinghua University in China. According to a company press release, “This new centre will focus on developing solutions for the automotive sector, including the development of high-efficiency lubricants and additives; cleaner use of conventional […]

Over the years, the industry has found better ways to drill for oil. That’s very important because the world consumes approximately 97 million barrels of oil per day. Of that amount, the U.S. uses 19 million. However, since the U.S. produces 12 million barrels, it net imports. The market is roughly balanced in terms of […]

As it stands, the outlook for broadcast, cable, and telecommunications providers looks very bright. In a Q3 2017 earnings call, John J. Stephens, senior executive vice president and chief financial officer of AT&T, said: “We continue to track well against our full-year guidance, and we continue to invest for the growth of our business and […]