Perficient Digital and Symantec have created an AI-enabled self-service cybersecurity support agent called ‘Sami.’ We are excited to announce that the new platform reduces phone channel use, case abandonment, and improves knowledge of customer behavior. [perfectpullquote align=”full” bordertop=”false” cite=”” link=”” color=”” class=”” size=””]“When it comes to user-centered design, there is a strong push toward real […]
Posts Tagged ‘customer portal’
Salesforce Portals vs. Salesforce Communities – Why Convert?
Our customers are starting to migrate from Salesforce Portals to Salesforce Communities. Migration efforts range from relatively simple, involving updates to profiles, links/buttons, and email templates as well as regression testing, to more complex, especially where automated provisioning processes are in place or the user interface has been heavily customized. What are the benefits of […]
Communities License Swap – What’s Best For You?
If you want to move from a customer/partner portal to Communities, you might find yourself faced with a dilemma: Should you swap your old portal licenses to Communities licenses, or not? Don’t be alarmed, of course, your existing portals aren’t going away, but you may want to move to take advantage of some of the […]
Does the Customer Experience Matter for B2B
I just read an article passed on by Erin Eschen Moloney. It’s a great article by Paul Hagen of Forrester. In the article, he notes his belief that the customer experience is just as important to insurance companies and others whose customers are businesses as for the likes of Disney. It’s important enough to translate […]