Oracle has released 6 releases of the Fusion CRM solution, and is about to launch Release 7. Each release contains additional components, features, and capabilities that support CRM processes, including Sales, Marketing, & Partner Management. In preparation for the launch of Release 7 of Fusion CRM (Sales Cloud), Oracle has hosted various webinars in the […]
Posts Tagged ‘CRM’
Final Stages for the release of Microsoft Dynamics CRM 2013
The latest from Microsoft concerning the next release of Microsoft Dynamics CRM (2013) scheduled to be released in October 2013. This documentation (Release Preview Guide) contains the latest information as of this morning from Microsoft about what will be contained in the release. As you can see above it contacts the key these me have been […]
Rambling on Retention
Deliberate rambling is sometimes a good tool (for me at least) to flesh out and present different ideas…kind of like brainstorming. I have worked with hundreds of global organizations on the subject of customer retention, and it’s by no chance this topic continues to swirl in my brain. I consulted some long ago notes on the […]
CRM 2013 – Changes the Way You Will Interact with your Customers
Just attended an overview of the next release of CRM, known as Microsoft Dynamics CRM 2013, which will be released in October 2013. Many new ideas and thoughts about how the product is evolving based on the changing market place. In particular: 1. Reimagined experience 2. Process agility 3. CRM on the go and social […]
Painting by Numbers: Using CX Blueprint to Link Touchpoints
I was recently sent a Harvard Business Review (HBR) article titled, “The Truth about Customer Experience”. The gist of the article is that historically speaking, companies have been focused on improving touch-points, individual interactions, and in doing so, forget to focus on the cumulative experience – the end to end customer journey from purchase to […]
ZDNet Highlights Perficient’s Cloud and Healthcare Expertise
It was exciting to read Heather Clancy‘s post on ZDNet.com this morning, ‘Perficient’s Cloud Prescription for Healthcare Companies‘ highlighting Perficient’s Cloud & Healthcare expertise. From Heather’s post, which can be read here [Perficient] was named in July as both the software developer’s U.S. Partner of the Year and also as [Microsoft’s] top provider for delivering healthcare […]
Customer Experience and CRM
As the spark of customer experience strategy spreads across the marketplace, causing more corporations to invest in well planned and well executed customer touch-points, we have been seeing more clients and potential clients asking the question: Is our current CRM good enough to modernize and enhance our customer experience?
CRM Success Leveraging Microsoft Office 365
We recently had one of our long-time Perficient customers go-live with Microsoft Dynamics CRM 2011 Online (which is part of the Office 365 platform) with great success and ease. After utilizing SharePoint and Exchange online for years, they realized they had reach the limits of SharePoint in managing their day-to-day business and needed more in order […]
1 Coin, 2 sides…and an edge
My last blog was dedicated to the economic value of a customer lifetime. An important topic given it forms the basis for any investment an organization made or will make in programs aimed at improving the customer experience. In essence, it speaks directly to why the for-profit firm is in business…for profit. As promised, we’ll […]
Perficient adds to US Partner of the Year Award with Cloud Honors
The Perficient team was represented in force at Microsoft’s Worldwide Partner Conference (WPC) in Houston last week, where we were honored as Microsoft’s US Partner of the Year award winner. In addition Perficient was thrilled to win three additional awards, validating our Cloud expertise and commitment. From the news release which can be read here […]
The Value of a Lifetime
Virtually every notable leader in business over the past half century can be attributed to at least one quote on the importance of customers to organizations. Some quotes resonate with folks more than others. One that resonated with me is by Professor Michael LeBouf. Professor LeBouf said, “Treat your customers like lifetime partners”. It’s short […]
The Oracle of Customer Experience
Customer experience (CX) as a business strategy has been steadily increasing in importance over the past decade. This increase in tempo is due to the fact, that at some level, people who run for- profit organizations understand that engaged customers drive positive financial performance. The increase in tempo can also be attributed to macro-economic factors. […]