Posts Tagged ‘Communities’

Our customers are starting to migrate from Salesforce Portals to Salesforce Communities. Migration efforts range from relatively simple, involving updates to profiles, links/buttons, and email templates as well as regression testing, to more complex, especially where automated provisioning processes are in place or the user interface has been heavily customized. What are the benefits of […]

Pardot a marketing automation system in the cloud was purchased by ExactTarget about a year ago. To round out its Marketing Cloud, salesforce.com purchased ExactTarget. While we don’t use ExactTarget yet, our marketing team has been using Pardot for more than two years and we are extremely satisfied. Since we started using Pardot, we noticed […]

          A lot! Perficient’s Mark Polly and Michael Porter are currently attending Dreamforce 13 and blogging regularly about what they are learning. Whether you are interested in content, mobile, social, email or anything else digital, you can follow along beside them as they share the best tips and lessons from Dreamforce […]

Michael Porter, Principal at Perficient, wrote a blog post today about Peter Schwartz,  the mind behind Minority Report, War Games, and Sneakers, and five emerging trends that we are seeing as we begin Dreamforce 2013. The world of hyper connectivity is bringing every thing together in a new ecosystem.  We are creating a new world that […]

Louis Columbus recently wrote an article for Business 2 Community that sings the praises of Salesforce and goes so far as to say that they are winning the cloud platform war. For the past four years, he has been spending a lot of time in the developer area at Dreamforce to gain some insight into […]

Exciting News! Today we announced the acquisition of CoreMatrix, a consulting firm specializing in salesforce.com cloud computing solutions, with a strong East Coast presence. Like Perficient, CoreMatrix is a Gold salesforce.com Alliance Partner. They’re an excellent addition to our team, bringing strong Service Cloud and Sales Cloud expertise, a proven track record of growth and […]

Michael Porter, Principal for Social and Portals at Perficient, recently wrote a blog post on the cloud wars and what Salesforce is doing to stay on top. As another behemoth Microsoft knows, if you have the developers then you have a great way to grow.  The same is true for Salesforce and I agree with […]

The Salesforce Winter ’14 Release is coming up this month, but in case you haven’t had the time to read through all 309 pages of the release notes yet, we’ve put together our top picks for Communities (see  our post on Service Cloud features as well). Read on for our highlights!

For many companies, investing in cloud-based CRM is a key component of their budgets. According to Gartner, cloud and CRM will drive enterprise software spending in 2014. Forty percent of CRM systems sold in 2012 were cloud-based software-as-a-service, with Salesforce.com the leading vendor having 14 percent market share. But what exactly will your company be […]

Perficient adopted Work.com over six months ago and it has been a great success, largely due to the value it adds for end users. I’ve mentioned before that Work.com helps me to be a better manager. But what is in it for my employees? Why should they be using it? Can it help them get […]

The Salesforce Service Cloud is helping companies provide stellar customer service across many channels. With the continuing growth of customer service access points, it’s important to have a comprehensive view of your entire spectrum of customer support. Whether it’s your call center, social media channels, email support, online communities, etc., insight into all of these […]

Dashboards are an excellent way to get a snapshot of how your organization is performing. Creating customized dashboards in Salesforce enables executives, sales and marketing professionals, customer service agents, administrators, and others to track and quickly view performance metrics.   Download FREE dashboards from the AppExchange There are numerous free options available on the AppExchange, […]