One of Amazon Connect’s strengths is the ability to use Amazon Lambda in contact flows to access other AWS services and external systems. Some common use cases are looking up accounts in an external CRM, storing contact data in Amazon DynamoDB or sending emails using Amazon SES or Amazon SNS. To keep contact flows responsive, […]
Posts Tagged ‘cloud’
Containers and Cloud Computing at .Net Conference Colombia v2017
The .Net Conference brings together developers, .net experts, enthusiasts, among others, to discuss, exhibit and enjoy all things .Net. While the main event took place in Sweden, throughout the month of September and October, Microsoft partnered with local organizers to bring the conference to venues around the world, showcasing local talent and elevating relevant topics, discussions, and […]
5 Innovation Trends to be Thankful For
Thanksgiving is here again, complete with family, food, and football. With the festive holiday season not far behind, this is the time of year to count blessings and be grateful for all the things that we have. It’s been a great year for innovation trends as well, with organizations finding more ways than ever to […]
Perficient Achieves Amazon Web Services Advanced Tier
With AWS Re:Invent on the horizon from November 27 to December 2, we are proud to announce that we have achieved Advanced Tier for our Amazon Web Services partnership. The achievement is a result of our participation in the Amazon Web Services (AWS) Amazon Partner Network Consulting Partner (APN) program, which enables technology consulting firms […]
IDC FutureScape: First Look at DevOps Trends
2017 has been a banner year for developers, particularly those who have successfully adopted DevOps in their organization. Driven by increased customer demands and the arrival of new automation technologies, the trend was important enough for research firm IDC to conduct an entire FutureScape conversation around the topic. We watched the presentation and found the […]
CloudBees Adds Analytics to DevOps Solutions
Open-Source Cloudbees Jenkins is at the center of many DevOps deployments, providing support for Continuous Integration and Deployment processes end-to-end. With so many data points at play in DevOps, CloudBees recently launched CloudBees DevOptics, an analytics application to aggregate data from software development pipelines as it moves through a Jenkins server. The tool will identify […]
Help is Here: Webinar to Cover Key Cloud Considerations
With so much information in the marketplace today, it is often difficult to distill key parameters for strategic decisions. I enjoy helping people find useful guideposts for making informed choices in technology. The Cloud is a key topic for everyone engaged in today’s strategic IT planning and software solution decisions. As such, I look forward […]
IDC FutureScape: First Look at 2018 IT Trends
Before the holiday season arrives, IT professionals get their own holiday gift by way of IDC’s annual FutureScape, presented by their internal analysts. These predictions are meant to guide the industry through trends and issues of importance for the next 3 years ahead, including a strategic a blueprint for what CIOs and IT leaders will […]
Don’t Miss These Sessions at Pivotal SpringOne
Pivotal SpringOne is less than a month away and we’ll be at the conference, sharing digital transformation success stories. With cloud native development trending as a best practice and preferred strategy, you’ll want to attend. We scoured the agenda and found the following sessions of interest that all attendees should participate in: Managing the Complexity […]
Digital Transformation in 2018 and Beyond
Digital Transformation is topping the lists as one of the most relevant trends in technology for 2018 and beyond. For companies that have found ways to integrate digital solutions into business processes, digital transformation has quickly proven to be a profitable venture. Forbes Insights reports that a successful digital transformation could even lead to a […]
Reach the Peak of Innovation with DevOps
According to research firm Gartner, IT spending will total $86.4 billion by the end of this year, with much of the investment going into initiatives including DevOps. Organizations who leverage tools within the DevOps toolchain including Sonatype, CloudBees, Chef, Ansible, Amazon Web Services, and Pivotal experience positive business outcomes, from money saved to easier collaboration […]
More natural text to speech with SSML and Amazon Connect
Within Amazon Connect we can build engaging contact flows that use Amazon Polly to prompt callers with text to speech utterances. Amazon Polly produces natural sounding speech using deep learning technologies. This is not your old-school and often cringe worthy “robot” voice. With that said, let’s look at a few scenarios where we can delight […]