Posts Tagged ‘Amazon Web Services’

Amazon Connect makes use of queue specific hours of operations to route callers based on the time and day of the week.  It’s an excellent feature to use for any call center that has regular operation hours or dedicated shifts. However, a preconfigured calendar doesn’t work very well for unpredictable events. In case your supervisors […]

The use cases for cloud, DevOps, and application development continue to grow and transform all industries. With the arrival of artificial intelligence (AI), machine learning (ML), big data, and the Internet of Things (IoT), technology leaders are exploring the art of possible. The possibilities of the future come together this Fall with the Amazon re:Invent, […]

In my previous post, How to Set Up Your Own VPN Server Using Amazon Web Services, we set up and configured an OpenVPN server using Amazon Web Services, and then we configured Windows and Linux machines to use the new VPN server.  In this post, I’ll show you how to setup your Android phone to […]

IT cost and resource visibility is a challenge shared by all organizations. According to RightScale’s 2017 State of the Cloud Survey, 53% of cloud users and 64% of mature cloud adopters cited cost focusing as one of their strategic initiatives. With wasted cloud spend accounting for nearly a third of cloud investments, having the right […]

In the last post related to Amazon Connect we walked through the steps necessary to set up an SNS topic and write a Lambda function that will send a text message to this topic. Now it’s time to take a look at Connect contact flows and set up a call flow menu that will make […]

Amazon Web Services (AWS) continues to receive high marks for its focus on innovation and capability. Fresh off being named an IaaS leader, AWS has also been recently named as a leader in research firm Gartner’s Magic Quadrant for public cloud storage services. Public cloud storage is infrastructure as a service (IaaS) that provides block, […]

A Virtual Private Network, or VPN, allows you to securely connect your computer to another computer network through the internet.  A VPN Server is the computer or network device that runs the VPN, and normally your computer will connect to a VPN Server to “get on the VPN”.  In this post I will show you […]

Earlier this year Amazon announced Connect, a new contact center service available within AWS. Amazon Connect offers the ability to set up a cloud based call center and start routing calls within minutes. Making use of configurable hours of operation, queue capacity settings and custom routing profiles Connect makes it easy to ensure callers will […]

Over on our Twitter handle, we have compiled a list of DevOps influencers, professionals who document, comment, and lead the charge on transforming innovation. Here’s what a few of them have been saying this summer.   Insights from DevOps Days Excellent working environments with minimal process: @duretti tells us about truths about team dynamics. #devopsdays […]

The dog days of summer have arrived, which mean longer days, warm sun, and relaxation. While you might be taking some days off, your technology infrastructure will not. Research firm Gartner recently indicated a revision in their worldwide IT spending prediction for 2017, pinning the number at $3.5 trillion, a 2.4% increase from near flat […]

While cloud computing is an accepted strategy for most organizations, many have still not made the move due to the sheer number of applications and data that require migration. Additionally, there are more tools than ever that make the migration process possible, creating additional difficulties for platform selection. One of the leading cloud migration platforms […]

Early August has arrived and that means one thing: The holiday season is not too far behind. With Christmas less than four months away, organizations already in the cloud are thinking about the added flexibility their online systems can take on Black Friday and the day after Christmas. On the other hand, organizations who have […]