Integration + IT Modernization

In this blog post, we take Dynamics 365 case automation with Amazon Connect to the next level. Using Amazon Connect and AWS services, we enabled callers to simply dial in to check their case status, or open a new case. Now, we allow users to opt-in for an additional service. As soon as their case […]

Read Part 1  Read Part 2 In part 1 of this 4-part blog, I discussed your tool requirements.  In part 2 of this blog I discussed your procurement process and I mentioned key stakeholders.  Here in part 3 of this blog I elaborate on key stakeholders required to make tool purchases. DevOps is about breaking […]

Integration Platform-as-a-Service (iPaaS) initiatives are top of mind for IT executives looking to extend the value of existing on-premises applications by leveraging new cloud, mobile, and data applications, while also discovering new ways to engage with customers. However, IT leaders must consider implementation best practices in order to reap the benefits. We understand the integration […]

Learn 7 Ways to Go Beyond the Basic Contact Center

CloudFormation is a tool from Amazon used to automate the deployment of AWS services. In this post, we’ll cover some tips and tricks for using CloudFormation to automate deploying Amazon Lambda functions for Amazon Connect. This automation is repeatable, testable and far less error prone than asking a person to do it all by hand. […]

New Year – new data compliance. As analytics and big data continue to gain acceptance in the enterprise, governments are catching on and developing regulations to curtail abuse and monitor responses to data breaches. In particular, organizations doing business in Europe will need to comply with The General Data Protection Regulation (GDPR), set to go […]

Pete – “This year we have the budget to replace our existing data replication technology.” Harry – “Good to hear. Have you evaluated any tools or services?” Pete – “I recently attended an Amazon Web Services (AWS) seminar hosted by our cloud services team. They showcased many managed and core compute services. Harry – You […]

Read part 1 here. In part 1 of this 4-part blog, I discussed articulating your desired tool requirements.  This is important as you need to ensure that the technology team’s needs are met and that the business understands why it is important to make this purchase.  Here in part 2 of this blog I will […]

One of the most powerful features available within Amazon Connect is the visual contact flow editor. Within Amazon Connect contact flows are not just used for interactive menus, they allow supervisors to dynamically update the settings for each call entering the system and make sure callers hear personalized and relevant options. This is an area […]

With accelerated innovation top of mind for numerous organizations, the past few years have seen an influx of adoption in DevOps for automation, development, and collaboration. Much of this is response to competitive threats, requiring the quick addition of new code and services into applications. Perficient partner CloudBees understands the value of DevOps and recently […]

This is a 4-part blog intended to give you some pointers to think about when choosing DevOps tools.  In the interest of full disclosure and trying to be as non-biased as I can be, I spent around 9 years in software pre-sales with IBM.  One of the main reasons why I joined Perficient is because […]

The New Year brings new hope for technology, especially as consumers and organizations anticipate continued growth in areas that will help increase productivity and innovation. Here are some of the top DevOps and cloud predictions we found around the web for the year ahead. Prediction 1: Serverless Overtakes Containers Containers gained prominence in 2017 but […]